Workforce Management

Nov

McFarland, WI – Amtelco’s miTeamWeb Home page displays a variety of information based on the Home page layout. This information is displayed in widgets. Widgets are useful applications that occupy a portion of a web page and provide information from other web locations.

Read more about Stay Informed of Shifts with miTeamWeb OnCall Widgets

Jul

Three Questions to Consider for Choosing Hosted Services

Call Center Technology

Virtual Contact Center

Workforce Management

Three Questions to Consider for Choosing Hosted Services

By Bill Curtin IV

Read more about Three Questions to Consider for Choosing Hosted Services

Dec

Amtelco Employee Awards Announced

AMTELCO

Call Center Software

Call Center Technology

Workforce Management

McFarland, WI – Amtelco announces that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award. The honor, conferred annually at year’s end, is named in remembrance of Amtelco founder William J. Curtin II, and is the most cherished award available to Amtelco employees.

Read more about Amtelco Employee Awards Announced

Oct

AMTELCO’s Announces miSecureMessages Version 6.6

Intelligent Reporting

Outbound Notifications

Workforce Management

Call Center Technology

The features added in miSecureMessages (MSM) Version 6.6 are designed to make it even easier to use. The features were developed in collaboration with members of the miSecureMessages Certified Partner program and MSM app users.

Read more about AMTELCO’s Announces miSecureMessages Version 6.6

Apr

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.