Workforce Management

14
Dec

Amtelco Employee Awards Announced

AMTELCO
Call Center Software
Call Center Technology
Workforce Management

McFarland, WI – Amtelco announces that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award. The honor, conferred annually at year’s end, is named in remembrance of Amtelco founder William J. Curtin II, and is the most cherished award available to Amtelco employees.

10
Oct

AMTELCO’s Announces miSecureMessages Version 6.6

Intelligent Reporting
Outbound Notifications
Workforce Management
Call Center Technology

The features added in miSecureMessages (MSM) Version 6.6 are designed to make it even easier to use. The features were developed in collaboration with members of the miSecureMessages Certified Partner program and MSM app users.

10
Apr

Amtelco Announces Enhancements to miTeamWeb Application

Call Center Solution
Call Center Software
Real Time Reporting
Workforce Management

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.

1
Mar

Telephone Answering Services (TAS's)

AMTELCO
Telescan
Workforce Management

LOOKING AHEAD with Alan Tucker - Software Documentation Editor and Product Manager