Amtelco announces the ability for users to customize their away message with the miSecureMessages version 6.7 release.
Amtelco announced Genesis Intelligent Series (IS) Web Agent.
Amtelco announces the release of Version 4.2.0 of the miSecureMessages secure messaging app.
The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits.
In our last discussion, we identified the five cloud characteristics as defined by the National Institute of Standards and Technology (NIST). T
Amtelco introduces MergeComm, which brings automated dispatching to the contact center environment.