Amtelco announces the release of Version 4.2.0 of the miSecureMessages secure messaging app. miSecureMessages is used by businesses and healthcare enterprises who need to keep their communications secure.
The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits. The Just Say It Navigation Menu features give callers the ability to access information and conduct transactions using either speech recognition and/or live operator involvement.
McFarland, WI – Amtelco introduces MergeComm, which brings automated dispatching to the contact center environment. MergeComm dispatch scenarios can be triggered directly by agents and customers, or automatically, by a number of external systems.