Real Time Reporting

Intelligent Series Call Log Customizable Agent Assessment

McFarland, WI Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.