Real Time Reporting

Maintaining Quality and Productivity in a Virtual Work Environment

Remote Call Center Agent

There are a variety of analytics and performance measurement tools you can utilize to ensure that productivity and quality are not taking a hit with your transition to a virtual call center.

Intelligent Series Call Log Customizable Agent Assessment

Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser. 

Genesis Soft Switching Paired with IS Voice Services

This first Looking Ahead article examines soft switching which is a topic Amtelco has been focused on for quite some time.