Intelligent Reporting

Nov

McFarland, WI – Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

Read more about Intelligent Series Call Log Customizable Agent Assessment

Nov

AMTELCO Introduces Genesis Service Level Reports

ACD

Agent Scripting

Call Center Agent Software

Intelligent Reporting

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval. Service Level reports include color-coded indicators of thresholds that have not been met or have been exceeded.

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Oct

Amtelco Releases IS Social Media Monitor

Call Center Solution

Intelligent Reporting

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.

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Oct

AMTELCO’s Announces miSecureMessages Version 6.6

Intelligent Reporting

Outbound Notifications

Workforce Management

Call Center Technology

The features added in miSecureMessages (MSM) Version 6.6 are designed to make it even easier to use. The features were developed in collaboration with members of the miSecureMessages Certified Partner program and MSM app users.

Read more about AMTELCO’s Announces miSecureMessages Version 6.6

Jun

AMTELCO Introduces Intelligent Series Version 5.0

Call Center Agent Software

Call Center Software

Call Center Technology

Intelligent Reporting

AMTELCO introduces version 5.0 of its award-winning Intelligent Series (IS) suite of call center applications. Details of this latest software upgrade by AMTELCO were announced at the annual meeting of the National AMTELCO Equipment Owners users group in March.

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Oct

Amtelco Announces miSecureMessages 6.5

HIPAA Compliant Messaging

HIPAA Compliant Messaging App

Intelligent Reporting

McFarland, WI – Significant features are added in miSecureMessages (MSM) Version 6.5. The features were developed in collaboration with miSecureMessages Certified Partner program and MSM app users.

Contact-based licensing, instead of device-based licensing, means miSecureMessages clients pay only for the number of Contacts they have not the number of devices they have.