Intelligent Reporting

22
Feb

Reporting and Analytics for Your Call Center

Intelligent Reporting

Call Center Reporting

Call centers are the communication hubs for managing customer communication. Call analytics provide data to help improve a variety of service metrics to streamline workflows and increase customer satisfaction. 

26
Nov

Intelligent Series Call Log Customizable Agent Assessment

Call Center Agent Software
Intelligent Reporting
Real Time Reporting

Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

31
Oct

Amtelco Releases IS Social Media Monitor

Call Center Solution
Intelligent Reporting

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.

10
Oct

Amtelco Announces miSecureMessages Version 6.6

Call Center Technology
Intelligent Reporting
Outbound Notifications
Workforce Management

The features added in miSecureMessages (MSM) Version 6.6 are designed to make it even easier to use. The features were developed in collaboration with members of the miSecureMessages Certified Partner program and MSM app users.

12
Jun

AMTELCO Introduces Intelligent Series Version 5.0

Call Center Agent Software
Call Center Software
Call Center Technology
Intelligent Reporting

AMTELCO introduces version 5.0 of its award-winning Intelligent Series (IS) suite of call center applications.

10
Oct

Amtelco Announces miSecureMessages 6.5

HIPAA Compliant Messaging
HIPAA Compliant Messaging App
Intelligent Reporting

Significant features are added in miSecureMessages (MSM) Version 6.5. 

1
Oct

Prism II, the Next-Generation Telephony Switch

ACD
Call Center Technology
Intelligent Reporting
Virtual Contact Center

Prism II Upgrade

Prism II is the next-generation telephony switch for the Telescan Spectrum System. For several decades, the Telescan Spectrum System has enjoyed an enviable record of service to the telephone answering service (TAS) industry, having kept pace with the many challenges facing today's TAS owners.