Contact Center Solutions

Amtelco Successfully Tests Cox SIP Trunking

McFarland, WI – Amtelco and Cox Communications announce the successful completion of interoperability testing of Cox’s SIP trunking services with Amtelco’s Genesis intelligent soft switch, the Internet Protocol (IP) based Private Branch eXchange (PBX) capability of Amtelco’s Infinity platform and the Telescan Spectrum Prism II platform.

Amtelco Genesis and Soft Agent Successfully Complete Avaya DevConnect Compliance Testing

McFarland, WI – Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

Amtelco Releases Hosted Spectrum

Spectrum Prism is now available as a hosted service

McFarland, WI

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.

Wrapping up Exploring the Cloud

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, we wrap up our series exploring "The Cloud."

NAEO Conference Recap

McFarland, WI – The 2016 National Amtelco Equipment Owners (NAEO) Conference took place in San Diego, California, February 28 - March 2. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity system and other Amtelco products.

New Amtelco Call Center Division Web Site

McFarland, WI –AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com. The new site has made industry-specific solutions easier to find. Feedback from customers was crucial to the new site navigation.