The terms call center and contact center are often used equivalently. While both business models involve communication by phone and customer service, they are not the same.
Amtelco and Cox Communications announce the successful completion of interoperability testing of Cox’s SIP trunking services with Amtelco’s Genesis intelligent soft switch.
Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates.
The National AMTELCO Equipment Owners (NAEO) board of directors made their annual visit to McFarland, WI to discuss the most advanced technology in the teleservices industry.
