The terms call center and contact center are often used equivalently. While both business models involve communication by phone and customer service, they are not the same.
Amtelco announced that its Soft Agent application version 5.4 is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions.
The cloud model consists of five characteristics, three service models, and four deployment models.
Last year was a banner sales year in Amtelco’s history and 2018 is poised to be an even better year.
Amtelco and Cox Communications announce the successful completion of interoperability testing of Cox’s SIP trunking services with Amtelco’s Genesis intelligent soft switch.
Amtelco announces an update to the Intelligent Series Transformer data portability utility.
Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates.
The National AMTELCO Equipment Owners (NAEO) board of directors made their annual visit to McFarland, WI to discuss the most advanced technology in the teleservices industry.
AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com.