Contact Center Solutions

Difference Between Call Center and Contact Center

Call Center vs Contact Center

The terms call center and contact center are often used equivalently. While both business models involve communication by phone and customer service, they are not the same.

Soft Agent Transforms the Agent Experience

Press Release

Amtelco announced that its Soft Agent application version 5.4 is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions.

Looking Ahead to 2018


Last year was a banner sales year in Amtelco’s history and 2018 is poised to be an even better year. 

Amtelco Successfully Tests Cox SIP Trunking

Amtelco and Cox Communications announce the successful completion of interoperability testing of Cox’s SIP trunking services with Amtelco’s Genesis intelligent soft switch.

Amtelco Releases Hosted Spectrum

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. 

Annual Visit to AMTELCO

The National AMTELCO Equipment Owners (NAEO) board of directors made their annual visit to McFarland, WI to discuss the most advanced technology in the teleservices industry.