Did you know that our Client Holidays feature can be utilized to create custom holidays? With the upcoming holidays this is a convenient feature for your business.
The terms call center and contact center are often used equivalently. While both business models involve communication by phone and customer service, they are not the same.
Business communication systems are complex, yet many companies select one communications method, secure messaging, in the hopes that a texting solution or an app will be their solution.
While desktop and laptop access still represent a large portion of digital media consumption, especially for business and healthcare uses, the trend towards mobile devices is becoming the predominant means of access.
As more organizations move towards utilizing their professionals’ own personal digital devices for work, they face the task of finding the right secure messaging platform.
Virtual call center technology enables a single physical server to house multiple virtual servers. Virtualization of servers enables the Genesis Intelligent Series (IS) to be deployed in the cloud.
Increasing call center efficiency is a common goal among call centers. You’ll find that having a single software platform for all call center functions, helps to achieve this goal.
There are a variety of analytics and performance measurement tools you can utilize to ensure that productivity and quality are not taking a hit with your transition to a virtual call center.
Call centers exist in a constantly changing marketplace. New channels and technologies are constantly emerging. Using a multi-channel, all-in-one system makes it easier to support customers’ needs and earn their loyalty.
