Call Center Solution | Call Center Solutions by AMTELCO

May

Remote Call Center Agent

There are a variety of analytics and performance measurement tools you can utilize to ensure that productivity and quality are not taking a hit with your transition to a virtual call center.

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Apr

Enhancing the Customer Experience with Expanded Services and Automation

Call Center Solution

Call Center Technology

Call centers exist in a constantly changing marketplace.

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Mar

Amtelco Introduces Intelligent Series Version 5.4

Call Center Solution

Call Center Software

Amtelco introduces version 5.4 of its Intelligent Series (IS) suite of call center applications.

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Oct

Amtelco Releases IS Social Media Monitor

Call Center Solution

Intelligent Reporting

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.

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Oct

Amtelco Introduces Text Enable Landlines

Call Center Solution

Call Center Technology

Outbound Notifications

Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers

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Jul

Amtelco Introduces Genesis Service Level Reports

Call Center Solution

Call Center Software

Multi-Channel Skills-Based ACD

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account.

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Apr

Amtelco Announces Genesis IS Web Agent

Call Center Solution

Agent Scripting

Call Center Agent Software

Unified Communincations

Amtelco announced Genesis Intelligent Series (IS) Web Agent.

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Oct

Amtelco Offers Contracted Services

Call Center Solution

AMTELCO

In response to customer feedback about their growing needs for reliable project management and quicker access to the newest Amtelco software features, Amtelco and the 1Call healthcare division, are now offering Contracted Services.

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Jun

Artificial Intelligence in the Call Center

Call Center Solution

Call Center Technology

Artificial intelligence is nothing new to Amtelco, which started developing a unique data set for predictive call handling in 2005 – the Intelligent Series (IS) Clairvoyant Agent feature. The latest iteration of this development is the innovative IS Predictive Intelligence feature. Predictive Intelligence uses the ANI for a call to recognize the caller, eliminating the need for operators to re-enter information.