Call Center Solution | Call Center Solutions by AMTELCO

Jul

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval. Service Level reports include color-coded indicators of thresholds that have not been met or have been exceeded.

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Apr

Amtelco Announces Genesis IS Web Agent

Call Center Solution

Agent Scripting

Call Center Agent Software

Unified Communincations

Amtelco announced Genesis Intelligent Series (IS) Web Agent.

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Apr

New All-in-One Spectrum / Prism II Server

Call Center Solution

Call Center Technology

Telescan

Amtelco Hardware and Software Engineers designed the new Prism II server to run Spectrum, Prism II, and other applications from this one server.

Some of the key features or the Amtelco/Telescan designed Server are:

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Jun

Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

Call Center Solution

Call Center Agent Software

Call Center Technology

Software-Based Switching

Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

Read more about Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

Apr

NAEO 2017 Conference

Call Center Solution

Call Center Software

Call Center Technology

Customer Service Software

The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity Intelligent Series and other Amtelco products. More than 175 NAEO members attended the event.

Read more about NAEO 2017 Conference

Apr

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.

Read more about Amtelco Announces Enhancements to miTeamWeb Application

Feb

Looking Ahead - "Simplification"

ACD

Call Center Solution

Call Center Technology

Software-Based Switching

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead focuses on what I believe to be one of the most significant benefits of Amtelco's Genesis Intelligent Series platform, simplification.

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Dec

Amtelco Releases Hosted Spectrum

Call Center Solution

Call Center Business Continuity

Contact Center Solutions

Telescan

Spectrum Prism is now available as a hosted service

McFarland, WI –

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.

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Apr

New Amtelco Call Center Division Web Site

Call Center Solution

Call Center Software

Contact Center Solutions

McFarland, WI –AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com. The new site has made industry-specific solutions easier to find. Feedback from customers was crucial to the new site navigation.