Call Center Solution

23
Apr

Amtelco Announces Genesis IS Web Agent

Call Center Solution
Agent Scripting
Call Center Agent Software
Unified Communincations

Amtelco announced Genesis Intelligent Series (IS) Web Agent.

17
Apr

New All-in-One Spectrum / Prism II Server

Call Center Solution
Call Center Technology
Telescan

Amtelco Hardware and Software Engineers designed the new Prism II server to run Spectrum, Prism II, and other applications from this one server.

Some of the key features or the Amtelco/Telescan designed Server are:

12
Jun

Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

Call Center Solution
Call Center Agent Software
Call Center Technology
Software-Based Switching

Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

10
Apr

NAEO 2017 Conference

Call Center Solution
Call Center Software
Call Center Technology
Customer Service Software

The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity Intelligent Series and other Amtelco products. More than 175 NAEO members attended the event.

10
Apr

Amtelco Announces Enhancements to miTeamWeb Application

Call Center Solution
Call Center Software
Real Time Reporting
Workforce Management

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.

15
Feb

Looking Ahead - "Simplification"

ACD
Call Center Solution
Call Center Technology
Software-Based Switching

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead focuses on what I believe to be one of the most significant benefits of Amtelco's Genesis Intelligent Series platform, simplification.

12
Dec

Amtelco Releases Hosted Spectrum

Call Center Solution
Call Center Business Continuity
Contact Center Solutions
Telescan

Spectrum Prism is now available as a hosted service

McFarland, WI –

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.

11
Apr

New Amtelco Call Center Division Web Site

Call Center Solution
Call Center Software
Contact Center Solutions

McFarland, WI –AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com. The new site has made industry-specific solutions easier to find. Feedback from customers was crucial to the new site navigation.

1
Apr

The Cloud is Changing the World

Call Center Solution
Call Center Agent Software
Call Center Technology

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, let's explore "The Cloud."

13
Jan

Pat Dye Promoted to Regional Sales Manager

Call Center Solution
AMTELCO
Call Center Agent Software
Call Center Software

McFarland, WI - Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco. Pat is covering TAS businesses in the following states: TX, OK, KS, NE, SD, ND, WY and MT. He is also responsible for Amtelco’s 1Call Healthcare Division in Texas and Oklahoma.