Call Center Solution

Amtelco Releases IS Social Media Monitor

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.

AMTELCO Introduces Text Enable Landlines with MergeComm and Infinite Convergence

Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers.

AMTELCO Introduces Genesis Service Level Reports

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval. Service Level reports include color-coded indicators of thresholds that have not been met or have been exceeded.

New All-in-One Spectrum / Prism II Server

Amtelco Hardware and Software Engineers designed the new Prism II server to run Spectrum, Prism II, and other applications from this one server.

Some of the key features or the Amtelco/Telescan designed Server are:

Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

NAEO 2017 Conference

The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity Intelligent Series and other Amtelco products. More than 175 NAEO members attended the event.

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.

Looking Ahead - "Simplification"

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead focuses on what I believe to be one of the most significant benefits of Amtelco's Genesis Intelligent Series platform, simplification.

Amtelco Releases Hosted Spectrum

Spectrum Prism is now available as a hosted service

McFarland, WI

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.