Call Center Software

AMTELCO Introduces Genesis Service Level Reports

 

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account.

Amtelco’s Newest Genesis Intelligent Series Release Now Rated “Avaya Compliant”

Amtelco-Avaya-Compliant

Amtelco, a leading supplier of communication technologies and software communications applications for more than 40 years, today announced that its Genesis Intelligent Series solution is compliant with key Avaya IX Workplace Calling solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.

AMTELCO Introduces Genesis Just Say It Speech Recognition

The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits. 

Amtelco Employee Awards Announced

Amtelco announces that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award. 

The Big Impact of Simplification on Call Centers

One of the most significant benefits of Amtelco’s Genesis Intelligent Series platform for call centers is simplification.

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser. 

NAEO 2017 Conference

The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15.