Call Center Software

AMTELCO Introduces Genesis Just Say It Speech Recognition

The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits. The Just Say It Navigation Menu features give callers the ability to access information and conduct transactions using either speech recognition and/or live operator involvement.

Amtelco Employee Awards Announced

McFarland, WI – Amtelco announces that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award. The honor, conferred annually at year’s end, is named in remembrance of Amtelco founder William J. Curtin II, and is the most cherished award available to Amtelco employees.

The Big Impact of Simplification on Call Centers

By Kevin Beale, Vice President for Software, Research and Development

One of the most significant benefits of Amtelco’s Genesis Intelligent Series platform for call centers is simplification. This is the first of five blogs on this subject.

AMTELCO Introduces Intelligent Series Version 5.0

AMTELCO introduces version 5.0 of its award-winning Intelligent Series (IS) suite of call center applications. Details of this latest software upgrade by AMTELCO were announced at the annual meeting of the National AMTELCO Equipment Owners users group in March.

NAEO 2017 Conference

The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity Intelligent Series and other Amtelco products. More than 175 NAEO members attended the event.

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.

Wrapping up Exploring the Cloud

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, we wrap up our series exploring "The Cloud."

NAEO Conference Recap

McFarland, WI – The 2016 National Amtelco Equipment Owners (NAEO) Conference took place in San Diego, California, February 28 - March 2. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity system and other Amtelco products.

New Amtelco Call Center Division Web Site

McFarland, WI –AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com. The new site has made industry-specific solutions easier to find. Feedback from customers was crucial to the new site navigation.