Did you know that our Client Holidays feature can be utilized to create custom holidays? With the upcoming holidays this is a convenient feature for your business.
System integration is a critical part of operating a successful call center, in both the commercial and healthcare markets.
Amtelco introduces version 5.4 of its Intelligent Series (IS) suite of call center applications.
Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account.
The cloud model consists of five characteristics, three service models, and four deployment models.
Genesis Intelligent Series solution is compliant with key Avaya IX Workplace Calling solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.
The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits.
Amtelco announces that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award.
AMTELCO introduces version 5.0 of its award-winning Intelligent Series (IS) suite of call center applications.