Supervisors can customize the way their agents interact with the Genesis Web Agent application while they speak with callers.
Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.
Amtelco announced Genesis Intelligent Series (IS) Web Agent.
One of the most significant benefits of Amtelco’s Genesis Intelligent Series platform for call centers is simplification.
AMTELCO introduces version 5.0 of its award-winning Intelligent Series (IS) suite of call center applications.
In this edition of Looking Ahead, we wrap up our series exploring "The Cloud."
In this edition of Looking Ahead, let's explore "The Cloud."
Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco.
Amtelco introduces version 4.2 of its award-winning Intelligent Series suite of call center applications.