Call Center Agent Software

Intelligent Series Call Log Customizable Agent Assessment

McFarland, WI Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

AMTELCO Introduces Genesis Service Level Reports

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval. Service Level reports include color-coded indicators of thresholds that have not been met or have been exceeded.

The Big Impact of Simplification on Call Centers

By Kevin Beale, Vice President for Software, Research and Development

One of the most significant benefits of Amtelco’s Genesis Intelligent Series platform for call centers is simplification. This is the first of five blogs on this subject.

AMTELCO Introduces Intelligent Series Version 5.0

AMTELCO introduces version 5.0 of its award-winning Intelligent Series (IS) suite of call center applications. Details of this latest software upgrade by AMTELCO were announced at the annual meeting of the National AMTELCO Equipment Owners users group in March.

Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

Wrapping up Exploring the Cloud

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, we wrap up our series exploring "The Cloud."

The Cloud is Changing the World

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, let's explore "The Cloud."

Pat Dye Promoted to Regional Sales Manager

McFarland, WI - Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco. Pat is covering TAS businesses in the following states: TX, OK, KS, NE, SD, ND, WY and MT. He is also responsible for Amtelco’s 1Call Healthcare Division in Texas and Oklahoma.

Amtelco Introduces Intelligent Series Version 4.2

McFarland, WI – Amtelco introduces version 4.2 of its award-winning Intelligent Series suite of call center applications. Details of this latest software upgrade by Amtelco were announced at the annual meeting of the National Amtelco Equipment Owners users group in March.