Call Center Agent Software

Amtelco’s Web Agent Allows Customization with Agent Styles

Supervisors can customize the way their agents interact with the Genesis Web Agent application while they speak with callers. 

 

Intelligent Series Call Log Customizable Agent Assessment

Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

The Big Impact of Simplification on Call Centers

One of the most significant benefits of Amtelco’s Genesis Intelligent Series platform for call centers is simplification.

Pat Dye Promoted to Regional Sales Manager

 Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco.