New Year's Message from Tom Curtin - President

New Year 2021This past year proved to be unlike any other time in recent history – for all of us. The COVID-19 pandemic brought with it, a year of great stress and uncertainty for many. 

Soft Agent Transforms the Agent Experience

Press Release

Amtelco announced that its Soft Agent application version 5.4 is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions.

Alleviating Digital Eye Strain in the Workplace

Digital Eye Strain

Digital Eye Strain (also referred to as Computer Vision Syndrome) is very common and has increased with the frequent usage of digital devices. 

Tips to Engaging Remote Call Center Agents

Engaging Remote Agents

While there are many benefits that working from home offers, one aspect that agents may miss about not being in the office each day is the social aspect. 

Protecting Data with Encryption


Encryption is an important tool to ensure our data is kept safe. Healthcare providers are required by the Health Insurance Portability and Accountability Act (HIPAA) to use encryption to protect their patients’ electronic protected health information (ePHI). 

Amtelco Wins Top Workplace Award from The Wisconsin State Journal

Logo for The Wisconsin State Journal's Top WorkplacesAmtelco has been awarded a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. 

New Year's Message

Wow! What a rush and joy 2019 has been with many exciting accomplishments to boast about!