ACD

AMTELCO Introduces Genesis Service Level Reports

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval. Service Level reports include color-coded indicators of thresholds that have not been met or have been exceeded.

The Big Impact of Simplification on Call Centers

By Kevin Beale, Vice President for Software, Research and Development

One of the most significant benefits of Amtelco’s Genesis Intelligent Series platform for call centers is simplification. This is the first of five blogs on this subject.

Looking Ahead - "Simplification"

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead focuses on what I believe to be one of the most significant benefits of Amtelco's Genesis Intelligent Series platform, simplification.