Product Announcement

Amtelco introduces version 5.4 of its Intelligent Series (IS) suite of call center applications. Many of the features were developed in collaboration with Amtelco customers.

Tags

Amtelco announces the ability for users to customize their away message with the miSecureMessages version 6.7 release.

Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

Amtelco’s miTeamWeb Home page displays a variety of information based on the Home page layout.

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages, and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.

Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval.

Did you know that our Client Holidays feature can be utilized to create custom holidays? With the upcoming holidays this is a convenient feature for your business.