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Implementing new call center software is a huge project with various steps and time involved. Are you in the process upgrading your call center software?

If your current call center software is outdated or inflexible, only you and your team know how much longer you can sustain the challenges.

Your call handling software is your organization's central nervous system. Your business depends on it working seamlessly. Spot the symptoms of an outdated system and identify the best time to upgrade. You'll save time, reduce errors, and improve interoperability.

When an organization experiences a data breach, the consequences are multifaceted. Data, trust, reputation, security, and financials are all compromised, and while the effects can be lasting on all counts, dealing with the financial impact can be crippling.

When a large communications project or merger is on the horizon, you may be overwhelmed and unsure about the cost and liability that comes with hiring temporary in-house or contracted employees to complete the venture.

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Call centers face a variety of challenges in today’s ever-changing environment. When it’s time to upgrade your call center software, the selection process can be overwhelming.

Waiting on hold is a frustrating experience that decreases customer satisfaction. Offering callbacks to callers is a great solution that provides many benefits to your call center.

Amtelco, a family-owned business located in McFarland, Wisconsin, has been a trusted name in call center communication systems, software applications, and telephone switching technologies for forty-five years.

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The following versions for IS Supervisor, Soft Agent, miTeamWeb, and Infinity have passed Amtelco quality assurance testing and are ready for general release.

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Each year, the NAEO Board recognizes one outstanding volunteer who stands out for his/her overall leadership and contributions during the past year.

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