Contact center operators preform a variety of tasks when helping callers. A customer’s perception of a company is also influenced by the experiences they have with the call center agents.
miTeamWeb is a mobile-friendly web application that extends the functionality of the Intelligent Series (IS) suite of call center applications across the enterprise and to hand-held devices using just a web browser.
Did you know that the global contact center market amounts to almost $340 billion U.S. dollars and is expected to grow steadily to reach $496 billion U.S. dollars by 2027? Despite these growing numbers, the number of call center employees has been falling, creating staffing issues worldwide.
Intercon Messaging is a Canadian-owned contact center that has served a diverse client base for over 25 years. Focused initially on niche services for the Alberta oil and gas industry, our business has expanded to meet the demands of other markets, from GPS and lone worker monitoring to help desk and technical support.
Utilizing a call center scripting tool provides many benefits to help with training and efficient call handling. Agent scripting software can be used to script call flows and workflows.
Amtelco offers congratulations to all the 2022 ATSI award recipients. A special shout-out goes out to our Amtelco customers who demonstrated a commitment to excellence and providing quality service.
In an employee market it is difficult to hire and retain loyal employees. When there are labor shortages, you have to up your game as an employer. Hiring and training contact center agents remotely creates new challenges.
Speech analytics provides a deeper analysis of call recordings. Utilizing speech analytics in your contact center provides more than just a transcript; you’ll receive valuable data for ensuring compliance, improving customer satisfaction, and managing quality assurance.
Google announced it will be making a change to the allowed methods of e-mail authentication on May 30th, 2022. This change removes basic authentication, which is the use of a simple user name and password, to log into Gmail services.
