In 2020, workers in all industries, including call centers, were challenged to find ways to work remotely and still maintain the same level of productivity, security, and commitment to providing quality customer service.
Are you searching for new ways to generate additional revenue from your existing TAS customers? Maybe you want to bring added value to your current portfolio of services and make your customers stickier. Text-enabling landline numbers is a great solution.
Your call center technology is the heart of your business so a reliable platform and a vendor you can trust are a must. System outages and downtime have a negative impact on your business. There’s not only a risk of financial loss, but your reputation is also at risk.
Call centers are the communication hubs for managing customer communication. Call analytics provide data to help improve a variety of service metrics to streamline workflows and increase customer satisfaction.
Amtelco has been awarded a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.
Supervisors can customize the way their agents interact with the Genesis Web Agent application while they speak with callers. Supervisors can configure the theme, keyboard layouts, Status Lights, and the Sidebar of Web Agent with IS Agent Styles.
Call centers exist in a constantly changing marketplace. New channels and technologies are constantly emerging. Using a multi-channel, all-in-one system makes it easier to support customers’ needs and earn their loyalty.
The Novel Coronavirus (COVID-19) has made huge impacts on our health and day-to-day life throughout the world. The virus has been overwhelming to all, but particularly among the teams who are supporting and caring for those who are sick.