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Amtelco will attend several conferences throughout the United States and Canada this fall, and we’d love to see you!

In today's fast-paced business environment, effective communication and timely notifications are essential for organizations to ensure operational efficiency and customer satisfaction.

Customers expect seamless and personalized support across various channels in today's digital era.

Learn how Contact Center as a Service (CCaaS) solutions revolutionize customer communication in the cloud. Explore the top features businesses need to consider when selecting a CCaaS solution for optimal customer service and operational efficiency. From omnichannel communication to advanced analytics, scalability, and real-time collaboration, this blog post provides valuable insights to keep your organization at the forefront of customer service excellence. Make an informed decision and deliver exceptional experiences with the right CCaaS solution for your specific requirements.

Amtelco announced that it has completed its long-awaited solar panel project and had begun using solar energy to help reduce its carbon footprint and fossil energy usage.

Contact center operators preform a variety of tasks when helping callers. A customer’s perception of a company is also influenced by the experiences they have with the call center agents.

Soft Agent

miTeamWeb is a mobile-friendly web application that extends the functionality of the Intelligent Series (IS) suite of call center applications across the enterprise and to hand-held devices using just a web browser.

Did you know that the global contact center market amounts to almost $340 billion U.S. dollars and is expected to grow steadily to reach $496 billion U.S. dollars by 2027? Despite these growing numbers, the number of call center employees has been falling, creating staffing issues worldwide.

Intercon Messaging is a Canadian-owned contact center that has served a diverse client base for over 25 years.  Focused initially on niche services for the Alberta oil and gas industry, our business has expanded to meet the demands of other markets, from GPS and lone worker monitoring to help desk and technical support.