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“How do I increase efficiency in my answering service?” is a common question for call answering service owners. A robust and modern software system is a must for efficient call-handling.

The call center industry continued to boom during 2021 and has no signs of slowing. We have seen yet again the important work call center professionals perform to keep business and hospital communications flowing.

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Telescan, a division of Amtelco, announced the introduction of a new product, the Spectrum Health Monitor.

As I count my blessings on Thanksgiving, please know that our amazing customers and employees are among them.

Automatically maintain essential call handling functions with the Genesis Emergency ACD.

Amtelco is pleased to announce the addition of Jaimie Guidry and Kelli Harrigan to the Contracted Services team. 

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Implementing new call center software is a huge project with various steps and time involved. Are you in the process upgrading your call center software?

If your current call center software is outdated or inflexible, only you and your team know how much longer you can sustain the challenges.

Your call handling software is your organization's central nervous system. Your business depends on it working seamlessly. Spot the symptoms of an outdated system and identify the best time to upgrade. You'll save time, reduce errors, and improve interoperability.

When an organization experiences a data breach, the consequences are multifaceted. Data, trust, reputation, security, and financials are all compromised, and while the effects can be lasting on all counts, dealing with the financial impact can be crippling.