Intercon Messaging is a Canadian-owned contact center that has served a diverse client base for over 25 years. Focused initially on niche services for the Alberta oil and gas industry, our business has expanded to meet the demands of other markets, from GPS and lone worker monitoring to help desk and technical support.
In an employee market it is difficult to hire and retain loyal employees. When there are labor shortages, you have to up your game as an employer. Hiring and training contact center agents remotely creates new challenges.
Speech analytics provides a deeper analysis of call recordings. Utilizing speech analytics in your contact center provides more than just a transcript; you’ll receive valuable data for ensuring compliance, improving customer satisfaction, and managing quality assurance.
Google announced it will be making a change to the allowed methods of e-mail authentication on May 30th, 2022. This change removes basic authentication, which is the use of a simple user name and password, to log into Gmail services.
The call center industry continued to boom during 2021 and has no signs of slowing. We have seen yet again the important work call center professionals perform to keep business and hospital communications flowing.