Case Study

When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient
experience.

Case study of how Jackson-Madison County General Hospital uses miSecureMessages.

Amtelco's call center system allows agents to work from home, which can save with operational costs.

When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient experience. An individual operator averages 450 calls per day, with no two calls the same.