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Automation in your call center is an essential component if you are trying to increase efficiency. Implementing automation saves time, eases frustration, and, when used correctly, increases accuracy. Streamline your call center’s inbound and outbound communications with the MergeComm automated dispatching application.

Intercon Messaging is a Canadian-owned contact center that has served a diverse client base for over 25 years.  Focused initially on niche services for the Alberta oil and gas industry, our business has expanded to meet the demands of other markets, from GPS and lone worker monitoring to help desk and technical support.

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Utilizing a call center scripting tool provides many benefits to help with training and efficient call handling. Agent scripting software can be used to script call flows and workflows.

Automate and simplify the scheduling of your on-call coverage using Amtelco’s Auto Scheduler feature. Auto Scheduler provides accurate scheduling, saving time and the hassle of this tedious process. 

Preparing for the Spectrum/Prism II transition to Genesis IS.

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Amtelco offers congratulations to all the 2022 ATSI award recipients. A special shout-out goes out to our Amtelco customers who demonstrated a commitment to excellence and providing quality service.

Amtelco announced that Tom Curtin, CEO, was recognized as the 2022 Association of Teleservices International (ATSI) Hall of Fame award recipient. The ATSI Hall of Fame Award is given to deserving individuals in appreciation and recognition for their contributions to the industry.

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In an employee market it is difficult to hire and retain loyal employees. When there are labor shortages, you have to up your game as an employer. Hiring and training contact center agents remotely creates new challenges.

Telescan released the R1-22 Update Software. This release provides several updates and introduces some all-new features for Spectrum users.

miTeamWeb is a mobile-friendly interface that extends the functionality of Amtelco’s contact center applications. miTeamWeb enables your clients, staff, and business associates to access messaging, directory information, on-call scheduling, call log monitoring, and reporting.

Speech analytics provides a deeper analysis of call recordings. Utilizing speech analytics in your contact center provides more than just a transcript; you’ll receive valuable data for ensuring compliance, improving customer satisfaction, and managing quality assurance.

Google announced it will be making a change to the allowed methods of e-mail authentication on May 30th, 2022. This change removes basic authentication, which is the use of a simple user name and password, to log into Gmail services.

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Managing the call queue to ensure calls are being answered in a timely manner can be a tedious task for your supervisors.

miSecureMessages is a secure and reliable messaging solution. Designed as a pager replacement, the app is compatible with iPhone®, iPad,™ Apple Watch,™ and Android™ mobile devices.

Amtelco has been awarded a Top Workplaces 2022 honor by The Wisconsin State Journal Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

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“How do I increase efficiency in my answering service?” is a common question for call answering service owners. A robust and modern software system is a must for efficient call-handling.

miSecureMessages customers who are currently using the miSecureMessages Server Version 6.6 will have to make an upgrade to a newer version of miSecureMessages by April 15, 2022.

Your call center and contact center staff and clients can view real-time information about automated call distribution (ACD) activities, agent call handling statistics, and Intelligent Series dispatching task with the miTeamWeb Dashboard. Data is provided in both graphic and text formats for easy viewing.