Amtelco Innovations Blog

Contact center operators preform a variety of tasks when helping callers. A customer’s perception of a company is also influenced by the experiences they have with the call center agents.

Case study of how Jackson-Madison County General Hospital uses miSecureMessages.

Effective call management saves time and labor costs.

MergeComm is our integration engine and innovative SQL-based Intelligent Series (IS) platform application that streamlines inbound and outbound communications.

Today’s medical answering services provide a much wider range of services than when they began in the US in the 1920s.

Soft Agent

Upgrading a communication system can be a long process and you need to know the right time to make the upgrade. Having a trusted technology partner, with decades of experience in successful project management, to expertly lead your team through the upgrade is paramount.

miTeamWeb is a mobile-friendly web application that extends the functionality of the Intelligent Series (IS) suite of call center applications across the enterprise and to hand-held devices using just a web browser.

Amtelco's call center system allows agents to work from home, which can save with operational costs.

Amtelco announces that several new positions have been added as part of a growth program to develop new innovations and provide even better service to th

Did you know that the global contact center market amounts to almost $340 billion U.S. dollars and is expected to grow steadily to reach $496 billion U.S. dollars by 2027? Despite these growing numbers, the number of call center employees has been falling, creating staffing issues worldwide.

Automation in your call center is an essential component if you are trying to increase efficiency. Implementing automation saves time, eases frustration, and, when used correctly, increases accuracy. Streamline your call center’s inbound and outbound communications with the MergeComm automated dispatching application.

Intercon Messaging is a Canadian-owned contact center that has served a diverse client base for over 25 years.  Focused initially on niche services for the Alberta oil and gas industry, our business has expanded to meet the demands of other markets, from GPS and lone worker monitoring to help desk and technical support.

Utilizing a call center scripting tool provides many benefits to help with training and efficient call handling. Agent scripting software can be used to script call flows and workflows.

Automate and simplify the scheduling of your on-call coverage using Amtelco’s Auto Scheduler feature. Auto Scheduler provides accurate scheduling, saving time and the hassle of this tedious process. 

Preparing for the Spectrum/Prism II transition to Genesis IS.

Amtelco offers congratulations to all the 2022 ATSI award recipients. A special shout-out goes out to our Amtelco customers who demonstrated a commitment to excellence and providing quality service.

Amtelco announced that Tom Curtin, CEO, was recognized as the 2022 Association of Teleservices International (ATSI) Hall of Fame award recipient. The ATSI Hall of Fame Award is given to deserving individuals in appreciation and recognition for their contributions to the industry.