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In today's fast-paced business environment, effective communication and timely notifications are essential for organizations to ensure operational efficiency and customer satisfaction.

Amtelco will attend several conferences throughout the United States and Canada this fall, and we’d love to see you!

In today's dynamic business environment, effective communication is vital for contact centers to ensure smooth operations, enhance customer satisfaction, and drive productivity. Timely notifications play a crucial role in achieving these objectives.

Learn how Contact Center as a Service (CCaaS) solutions revolutionize customer communication in the cloud. Explore the top features businesses need to consider when selecting a CCaaS solution for optimal customer service and operational efficiency. From omnichannel communication to advanced analytics, scalability, and real-time collaboration, this blog post provides valuable insights to keep your organization at the forefront of customer service excellence. Make an informed decision and deliver exceptional experiences with the right CCaaS solution for your specific requirements.

The new Active Insights secure, cloud-based platform provides access to call, message, and speech analytics. Use Active Insights to quickly find detailed information about calls and agent performance, complete with automated call scoring. You’ll find that Active Insights is user-friendly, fast and easy to deploy, and gives you accurate insights about your overall call handling.

Amtelco announced that it has completed its long-awaited solar panel project and had begun using solar energy to help reduce its carbon footprint and fossil energy usage.

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When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient
experience.

MCFARLAND, Wisconsin – March 27, 2023 — Amtelco today announced that it has been awarded a Top Workplaces 2023 honor by the Wisconsin State Journal Top Workplaces.

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Contact center operators preform a variety of tasks when helping callers. A customer’s perception of a company is also influenced by the experiences they have with the call center agents.

Case study of how Jackson-Madison County General Hospital uses miSecureMessages.

MergeComm is our integration engine and innovative SQL-based Intelligent Series (IS) platform application that streamlines inbound and outbound communications.

Today’s medical answering services provide a much wider range of services than when they began in the US in the 1920s.

Upgrading a communication system can be a long process and you need to know the right time to make the upgrade. Having a trusted technology partner, with decades of experience in successful project management, to expertly lead your team through the upgrade is paramount.

miTeamWeb is a mobile-friendly web application that extends the functionality of the Intelligent Series (IS) suite of call center applications across the enterprise and to hand-held devices using just a web browser.

Amtelco's call center system allows agents to work from home, which can save with operational costs.