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Preparing for the Spectrum/Prism II transition to Genesis IS.

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Amtelco offers congratulations to all the 2022 ATSI award recipients. A special shout-out goes out to our Amtelco customers who demonstrated a commitment to excellence and providing quality service.

Amtelco announced that Tom Curtin, CEO, was recognized as the 2022 Association of Teleservices International (ATSI) Hall of Fame award recipient. The ATSI Hall of Fame Award is given to deserving individuals in appreciation and recognition for their contributions to the industry.

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In an employee market it is difficult to hire and retain loyal employees. When there are labor shortages, you have to up your game as an employer. Hiring and training contact center agents remotely creates new challenges.

Telescan released the R1-22 Update Software. This release provides several updates and introduces some all-new features for Spectrum users.

miTeamWeb is a mobile-friendly interface that extends the functionality of Amtelco’s contact center applications. miTeamWeb enables your clients, staff, and business associates to access messaging, directory information, on-call scheduling, call log monitoring, and reporting.

Speech analytics provides a deeper analysis of call recordings. Utilizing speech analytics in your contact center provides more than just a transcript; you’ll receive valuable data for ensuring compliance, improving customer satisfaction, and managing quality assurance.

Google announced it will be making a change to the allowed methods of e-mail authentication on May 30th, 2022. This change removes basic authentication, which is the use of a simple user name and password, to log into Gmail services.

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Managing the call queue to ensure calls are being answered in a timely manner can be a tedious task for your supervisors. Amtelco’s Intelligent Series (IS) EZ Waits Monitor phone call monitoring software helps by displaying information in a customizable format with settings and features to promote efficient call-handling. 

miSecureMessages is a secure and reliable messaging solution. Designed as a pager replacement, the app is compatible with iPhone®, iPad,™ Apple Watch,™ and Android™ mobile devices.

Amtelco has been awarded a Top Workplaces 2022 honor by The Wisconsin State Journal Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

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“How do I increase efficiency in my answering service?” is a common question for call answering service owners. A robust and modern software system is a must for efficient call-handling.

miSecureMessages customers who are currently using the miSecureMessages Server Version 6.6 will have to make an upgrade to a newer version of miSecureMessages by April 15, 2022.

Your call center and contact center staff and clients can view real-time information about automated call distribution (ACD) activities, agent call handling statistics, and Intelligent Series dispatching task with the miTeamWeb Dashboard. Data is provided in both graphic and text formats for easy viewing.

When call centers transition to remote work from home environments one challenge they may face are keeping their remote agents engaged. While there are many benefits that working from home offers, one aspect that agents may miss about not being in the office each day is the social aspect.

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Amtelco announced the release of version 5.5 for their Intelligent Series (IS) suite of call center applications. 

The call center industry continued to boom during 2021 and has no signs of slowing. We have seen yet again the important work call center professionals perform to keep business and hospital communications flowing.

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As I count my blessings on Thanksgiving, please know that our amazing customers and employees are among them.