Shopping for call center or contact center software can be overwhelming and complicated, but it doesn’t have to be. An efficient platform that streamlines communication and workflows to improve the customer experience and reduce agent frustration is imperative.

Our customizable software applications are used by call centers, contact centers, and enterprise businesses of all sizes. With the right technology you’ll benefit from increased agent productivity, enhanced customer service, and maximize your bottom line. Our technology solutions are flexible and designed to meet the needs of your business.

Cloud Based Call Center Software

Amtelco’s call center and contact center technology is entirely software-based and virtualized, with cloud-based capability. Our omnichannel ACD is capable of processing inbound phone calls, miSecureMessages, SMS text messages, e-mail messages, and web and mobile requests.

Remote Agent Solutions

Your remote agent workforce can use our fully functioning call-handling application to transform any personal computer into a professional telephone agent station, which can be accessed through the Internet.

Streamline Workforce Management

Accurate and accessible on-call scheduling information is imperative for providing better care, improving workflows, increasing efficiencies, and eliminating costly errors. Streamline scheduling and workforce management with our cloud-based on-call scheduling application.

Happy Clients

Testimonial Text (Large)

Testimonial Thumbnail for Large Screens

Testimonial Text (Small)

Testimonial Thumbnail for Small Screens

Client Testimonials

Testimonial Thumbnail for X-Small Screens

Client Testimonials


of Calls Processed Daily


of Call Centers, Contact Centers, and Enterprise Worldwide use Amtelco Products


Years Providing Communication Solutions

See our software in action!

Schedule a demo today.

Why We're Different

The employees in our Service Department are located in-house and have an average tenure of 16 years with the company! We strive to provide superior customer service. Our staff develops great relationships with our customers over the years that fosters true business partnerships.

Starting a business can be stressful. We can ease your anxiety with our innovative and reliable technology. We’ve been in business for over 40 years and work closely with our customers to develop solutions to meet telemessaging industry needs. Our call center software products are designed to fit your budget and business needs.

Our Contracted Services team provides trusted resources and assistance when your business needs to update technology, is involved in projects such as acquisitions and department mergers, seeking advice about best practices or guidance related to growth and future development, and more.

Our Partners

Highlighted Feature

Automated Call Center Software

Automation in your call center is an essential component if you are trying to increase efficiency. Implementing automation saves time, eases frustration, and, when used correctly, increases accuracy. Streamline your call center’s inbound and outbound communications with the MergeComm automated dispatching application.

Industry Insights

A contact center supervisor assesses the performance of her agents.

Contact center operators preform a variety of tasks when helping callers. A customer’s perception of a company is also influenced by the experiences they have with the call center agents.

Contact center agents look at the user interface on their operator console.

Soft Agent

Soft Agent is the agent workstation interface for the latest soft switch component of Amtelco's Intelligent Series (IS) suite of applications. The Soft Agent application can also be integrated with switches provided other vendors to provide console services.