"Contact Based Architecture has reduced our training time by 90%! Operator errors, especially in dispatching, have been virtually eliminated. The ability for each contact to be handled according to their individual status is a big improvement over general account information."

"I would describe the quality of service we have received from Amtelco as phenomenal. We have not encountered any downtime since 2006. Their response time has been almost instant any time we have questions."

"Our experience working with the professionals at Amtelco has been entirely positive and their staff worked long hours to rapidly get us back to operational status. Without their technology, technical assistance, and business guidance, we would have had to shut down and the legacy of our community-oriented communications company would have ended.” 

"Telescan listens to their clients. When I have a client with a special need, I know I can pick up the phone and talk to someone at Telescan and they will find a solution. Telescan’s research and development is driven by their users’ requests. That is very different. Telescan is truly geared to help us be successful."

"Over the past 16 years we have been able to grow our business in an affordable, reasonable way with Amtelco's assistance. What really sets Amtelco apart from its competitors is the after-sales support. They understand 24/7/365 support and it shows every day."

"My favorite part of being an Amtelco customer is the peace of mind that their 24-hour support gives me. I know, no matter the time of day, that my Amtelco heroes are available to help me when I need them!"

"The best decision I’ve ever made in regards to our telephone answering service is the move to Prism II hosted. Everything happens with minimal interference from us (updates, maintenance, troubleshooting, etc.) which is fantastic!"

"We had to upgrade when Caddo stopped supporting DOS. We found Telescan had everything we wanted and it cost less. The operator interface was closest to what we were used to and the SMS was a very important feature to our business. Telescan is continually coming out with new features that give us more to offer our clients."

"The decision I made choosing Amtelco as the telephony backbone of our company was the best decision ever. Amtelco and NAEO have transformed the business. Intelligent Series immediately reduced training time, ensured consistency in message handling, and made a tremendous impact on the efficiency and profitability of the company." 

"When my Amtelco sales rep told me that upgrading to the Intelligent Series would greatly decrease our training time and nearly eliminate errors – he was right!"

"Working with the Amtelco folks has always been a pleasure and I can't say enough about you all. I am always impressed at your success in creating a strong culture, lasting relationships and people-first support."

"Seeing how we have grown is unbelievable! My husband was so proud and happy we found Amtelco to take us to the next level to keep up with the times. Whenever we need something or have a question someone is always available to help us out. A big THANK YOU for your wonderful services."

"I have been a happy customer since 1979. I am very pleased with the comforting support maintained by Amtelco and their long-serving staff."

"I’ve done separate conversions, first to IS in 2012 and then to Genesis in 2019. It is a complicated and difficult process, but there is no one more qualified to guide you through it than the project managers at Amtelco."

"Overall, our experience with Amtelco has been positive. It's allowed us to have remote agents. We've been able to outsource to other organizations when we are short labor and in return, be an outsourcer when others need a labor source. The best part has been having Amtelco staff come to our office to cutover and to relocate our premises."

“We are thoroughly enjoying our new Amtelco hosted solution. The worry, overhead and cost of implementing, maintaining, monitoring, and backing up of servers is now absent. The frustration of software updates and implementation is a distant memory."

"I know nearly everyone at Telescan from the switch board operator to the president. If I have a suggestion, I know there is someone who will listen to my ideas and make changes. No other vendor can say that. I also like their constant innovations, particularly Spectrum Messenger."

"Amtelco has been our only choice for equipment and services for over 40 years. We trust the products and services they sell based upon our experience with them. The service techs are not only professional, but friendly and willing to help solve problems as quickly as possible." 

"Our experience with field service when we’ve had to call them at 3:30 in the morning, returning our call immediately, and the longevity of our relationship have been key factors in retaining our partnership. As people say, if it’s not broken, don’t fix it."

"Our experience with Amtelco products is that they're rock solid. In our 34 years in business, we have had several Amtelco products. Using Amtelco products provides us with a higher level of quality service to our customers and better in-house efficiency."