CALL CENTER TECHNOLOGY AND SUPPORT YOU CAN RELY ON

Shopping for call center software can be overwhelming and complicated, but it doesn’t have to be. Your call center technology is the heart of your business and an efficient platform that will streamline communication and workflows to improve the customer experience and reduce agent frustration is imperative.

Our customizable software applications are used by call centers, contact centers, and enterprise businesses of all sizes. With the right technology you’ll benefit from increased agent productivity, enhanced customer service, and maximize your bottom line. Our technology solutions are flexible and designed to meet the needs of your business.

Unified Multi-Channel System

Amtelco’s call center technology is entirely software-based and virtualized, with cloud-based capability. Our multi-channel ACD is capable of processing inbound phone calls, miSecureMessages, SMS text messages, e-mail messages, social media activity, and web and mobile requests.

Remote Agent Technology Solutions

Your remote agent workforce can use our fully functioning call-handling application to transform any personal computer into a professional telephone agent station, which can be accessed through the Internet.

Streamline Workforce Management

Accurate and accessible on-call scheduling information is imperative for providing better care, improving workflows, increasing efficiencies, and eliminating costly errors. Streamline scheduling and workforce management with our cloud-based on-call scheduling application.

Happy Clients

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Client Testimonials

MILLIONS

of Calls Processed Daily

THOUSANDS

of Call Centers, Contact Centers, and Enterprise Worldwide use Amtelco Products

44

Years Providing Communication Solutions

See the software in action!

Schedule a demo today.

Why We're Different

The employees in our Service Department are located in-house and have an average tenure of 16 years with the company! We strive to provide superior customer service. Our staff develops great relationships with our customers over the years that fosters true business partnerships.

Starting a business can be stressful. We can ease your anxiety with our innovative and reliable technology. We’ve been in business for over 40 years and work closely with our customers to develop solutions to meet telemessaging industry needs. Our call center software products are designed to fit your budget and business needs.

Our Contracted Services team provides trusted resources and assistance when your business needs to update technology, is involved in projects such as acquisitions and department mergers, seeking advice about best practices or guidance related to growth and future development, and more.

Our Partners


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Using ANI to Screen Calls and Expedite Client Check-In

ANI, also referred to as automatic number identification, is used to identify the number calling when the phone rings. In a call center, the system can screen the ANI and use the phone number or pattern when routing calls to agents or clients.

Industry Insights

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When a large communications project or merger is on the horizon, you may be overwhelmed and

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Amtelco, a leading supplier for more than 45 years of communication technologies and software