AMTELCO's Specialized Call Center Innovations and Solutions Designed for the Call Center, TAS, and Executive Suite Markets

Web Enabled Apps

Web-Enabled Applications

Web Call Stats

eResponses

Wireless Web Applications/PDA

Infinity Web-Enabled Applications

Infinity's Web-Enabled Applications provide you with the most advanced tools to web-integrate your call center business. Web-enabling your agents allows them to utilize the power of the Internet to access information for clients all over the world. Infinity uses a built-in web browser that instinctively associates a client's call with their web site and displays that web site on the agent's screen. The agent who answers the call is able to quickly and easily guide the caller through the web site and help him or her to find the information they are searching for.

Other Web-Enabled Applications allow you to tap into eBusiness with ease:

eTalk IP Telephony allows web users to open a voice path into an Infinity agent.
eCallBack offers web users the option to request a callback from an Infinity agent.
eChat allows web users to "chat" on-line with an Infinity agent.
ePush allows Infinity agents to push web pages back to the web user.
eServices for Clients allows clients to access Infinity applications from any web browser.
eRegistry allows clients to change and update their status and review their messages from anywhere in the world.
eOn-Call Scheduler allows clients to set up and maintain their schedules via the INternet.
eDirectory allows clients and other authorized users to access Infinity directories.
eVoicelink forwards voice mail messages and Infinity text to a clients' e-mail address.
eCreator

Most Infinity Web-Enabled Applications require a Windows® NT or Windows® 2000 workstation on AMTELCO's Infinity call center system network.

Click below for more information on Infinity's Web-Enabled Applications:

For more information on Infinity's Web-Enabled Applications, please call 1-800-356-9148 and ask to speak with a sales representative or send an e-mail to info@amtelco.com .