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AMTELCO Announces a New Disaster Planning Tool - Infinity Emergency Access

McFarland, WI - March, 2004 - It is very important for every call center to have a plan in place in the event of business interruption due to telephone outages, power outages, and natural disasters. AMTELCO is pleased to announce several options available to keep call centers up and running and providing service to their clients.

Options available:

Infinity Emergency Access - The NEW Infinity Emergency Access service allows call centers to answer their phone calls if, for any reason, their Infinity was not able to function properly due to telephone line or equipment failure.
AMTELCO’s hosted Emergency Access provides an Infinity server at AMTELCO’s secure site that supplies the call center service within minutes. In the event of a disaster, the call center would call in and request to use the back-up Infinity. A block of toll-free 800 numbers is then provided so that critical clients can forward their calls. Call centers can access the back-up Infinity accounts via the Internet, with an operator and supervisor login, and set them up for their clients.
Securing Your Infinity Data with Infinity Back-up Operator - The optional Infinity Back-up Operator application allows data from the Infinity server to be exported over the network to a Microsoft® Access database on each operator’s desktop computer, or on a central file server. The data that is exported includes all operator set-up information, client information, directories, and on-call schedules.
Infinity Back-up Server - The Infinity database can be backed up to another Infinity server using the optional Network Backup feature.
The Network Backup feature provides the ability to have a live stand-by Infinity server in place with a current database. One of the Infinity Telephony Servers in a multi-chassis configuration can be used as the back-up server, or it can be a stand-alone server.

For more information on Infinity, and the new Infinity Emergency Access, contact AMTELCO at (800)356-9148 or (608)838-4194, or visit callcenter.amtelco.com.