AMTELCO's Call Center Press Releases http://callcenter.amtelco.com/pressreleases.htm Call Center of AMTELCO Press Releases en lisa@amtelco.com (Lisa Gurza) lisa@amtelco.com (Lisa Gurza) 30 AMTELCO Introduces miAmtelcoCloud http://callcenter.amtelco.com/news/2011-dec-miAmtelcoCloud.htm AMTELCO is pleased to announce the new miAmtelcoCloud Web portal, offering information and access to AMTELCO’s complete line of SaaS (Software as a Service) products.

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]]> Tue, 06 Dec 2011 10:00:00 CST http://callcenter.amtelco.com/news/2011-dec-miAmtelcoCloud.htm AMTELCO miOnCall Offers Calendar Sync with all Major Electronic Calendars! http://callcenter.amtelco.com/news/2011-nov-miOnCall.htm AMTELCO is pleased to announce that the subscription-based miOnCall on-call scheduling solution now syncs with additional electronic calendars, including a wide variety of calendar apps for smartphones and mobile devices.

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]]> Mon, 28 Nov 2011 09:30:00 CST http://callcenter.amtelco.com/news/2011-nov-miOnCall.htm AMTELCO miSecureMessages Reporting Helps to Maximize Revenue http://callcenter.amtelco.com/news/2011-nov-miSecureMessages.htm Amtelco's miSecureMessages is a powerful subscription-based Smartphone paging and messaging application built for Android™, Apple iPhone®, iPad™, iPod Touch™, and BlackBerry® mobile devices.

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]]> Mon, 28 Nov 2011 09:30:00 CST http://callcenter.amtelco.com/news/2011-nov-miSecureMessages.htm AMTELCO's RED ALERT System HIPAA Compliant http://callcenter.amtelco.com/news/2011-sep-RedAlertHipaa.htm AMTELCO's RED ALERT automated notification system is compliant with the National Institute of Standards and Technology (NIST) information technology security guidelines defined in SP 800.53 and FIPS 199.

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]]> Fri, 16 Sep 2011 10:00:00 CST http://callcenter.amtelco.com/news/2011-sep-RedAlertHipaa.htm AMTELCO's Pro Show Appointment Reminder Now Available As Hosted Service http://callcenter.amtelco.com/news/2011-sep-proShow.htm AMTELCO now offers its Pro Show automated appointment reminder solution as both a turnkey installation on the customer's premises and as a subscription service through AMTELCO's hosted services division.

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]]> Fri, 16 Sep 2011 10:00:00 CST http://callcenter.amtelco.com/news/2011-sep-proShow.htm AMTELCO Soft Agent Passes Cisco IVT Certification http://callcenter.amtelco.com/news/2011-sep-softAgentCisco.htm AMTELCO is pleased to announce that the AMTELCO Intelligent Soft Agent and Console has passed Cisco Interoperability Verification Testing (IVT) with the Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (UCM).

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]]> Wed, 07 Sep 2011 10:00:00 CST http://callcenter.amtelco.com/news/2011-sep-softAgentCisco.htm Amtelco miSecureMessages Adds BlackBerry App http://callcenter.amtelco.com/news/2011-june-miSecureBlackberry.htm AMTELCO’s new miSecureMessages BlackBerry® app provides secure messaging and paging services for BlackBerry devices using Amtelco’s miSecureMessages service.

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]]> Fri, 01 Jul 2011 10:00:00 EST http://callcenter.amtelco.com/news/2011-june-miSecureBlackberry.htm Amtelco Extra Agent Seats Available When They Are Needed http://callcenter.amtelco.com/news/2011-may-extraAgentSeats.htm AMTELCO Temps’ Licenses can expand the number of seats in a call center temporarily to cover a special event or a short-term campaign.

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]]> Tue, 31 May 2011 10:00:00 EST http://callcenter.amtelco.com/news/2011-may-extraAgentSeats.htm Amtelco Colocation Services http://callcenter.amtelco.com/news/2011-may-colocation.htm AMTELCO offers hardware and software colocation options to maximize each call center’s investment.

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]]> Tue, 31 May 2011 10:00:00 EST http://callcenter.amtelco.com/news/2011-may-colocation.htm Amtelco's Innovation Machine Creates a Community for Sharing Ideas http://callcenter.amtelco.com/news/2011-apr-innovationMachine.htm The new Amtelco Innovation Machine was designed using Amtelco’s Intelligent Series (IS) Web Scripting to replace the Wish List e-mail form on TechHelper.

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]]> Fri, 29 Apr 2011 10:00:00 EST http://callcenter.amtelco.com/news/2011-apr-innovationMachine.htm Over 200 AMTELCO Users Met in New Orleans for 2011 Conference http://callcenter.amtelco.com/news/2011-apr-naeo.htm The National Amtelco Equipment Owners (NAEO) 2011 Conference was held in New Orleans, LA, March 13 –16. 

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]]> Fri, 29 Apr 2011 10:00:00 EST http://callcenter.amtelco.com/news/2011-apr-naeo.htm Amtelco Introduces the Mass Notification System http://callcenter.amtelco.com/news/2011-apr-massNotification.htm Call centers can now expand their services into staff and client notification with AMTELCO’s Mass Notification System.

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]]> Fri, 29 Apr 2011 10:00:00 EST http://callcenter.amtelco.com/news/2011-apr-massNotification.htm Amtelco Introduces miSecureMessages Encrypted Messaging http://callcenter.amtelco.com/news/2011-mar-miSecureMessages.htm AMTELCO is pleased to introduce miSecureMessages, a new subscription-based cloud application that pushes encrypted messages to mobile devices using security protection.

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]]> Wed, 16 Feb 2011 10:00:00 EST http://callcenter.amtelco.com/news/2011-mar-miSecureMessages.htm Solutions Newsletter - February 2011 http://archive.constantcontact.com/fs094/1101356266467/archive/1104633478739.html In This Issue:
NAEO 2011 Information
NEW miOnCall Cloud-Based Scheduling
NEW Group Paging

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]]> Fri, 25 Feb 2011 09:00:00 CST http://archive.constantcontact.com/fs094/1101356266467/archive/1104633478739.html Amtelco Receives U.S. Patent for Scripting Method http://callcenter.amtelco.com/news/2011-feb-patent.htm AMTELCO has been granted a patent by the United States Patent and Trademark Office for for “A System and Method for Intelligent Script Swapping.”

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]]> Wed, 16 Feb 2011 10:00:00 EST http://callcenter.amtelco.com/news/2011-feb-patent.htm Amtelco Introduces miOnCall – On Call Scheduling Made Easy!  http://callcenter.amtelco.com/news/2011-feb-mioncall.htm AMTELCO announced its new subscription-based miOnCall on call scheduling solution! miOnCall is a powerful, flexible and completely secure cloud-based on call scheduling application that makes it easy to assign schedule coverage, view schedule coverage, and dispatch messages.

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]]> Wed, 16 Feb 2011 10:00:00 EST http://callcenter.amtelco.com/news/2011-feb-mioncall.htm AMTELCO Installs the 200th Infinity Intelligent Series System http://callcenter.amtelco.com/news/2010-dec-infinityIS.htm AMTELCO today announced that it has set a milestone by installing the 200th Infinity Intelligent Series (IS) system.

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]]> Wed, 05 Jan 2011 10:00:00 EST http://callcenter.amtelco.com/news/2010-dec-infinityIS.htm AMTELCO's Infinity Toggle Recording Provides PCI Compliance http://callcenter.amtelco.com/news/2010-dec-infinity.htm Amtelco’s new Toggle Recording Infinity Integration Response Element is used to add an action to a call script to stop or start call recording for PCI (Payment Card Industry) Compliance.

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]]> Wed, 05 Jan 2011 10:00:00 EST http://callcenter.amtelco.com/news/2010-dec-infinity.htm AMTELCO Software Compatible with Windows® 7 64-bit Mode http://callcenter.amtelco.com/news/2010-oct-infinity.htm The latest versions of Amtelco’s Infinity and Infinity Intelligent Series (IS) applications are 64-bit compatible, allowing the applications to be installed on computers that are running a 64-bit operating system such as Windows® 7.

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]]> Fri, 01 Oct 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010-oct-infinity.htm AMTELCO Introduces Client Sharing Tools http://callcenter.amtelco.com/news/2010-oct-clientSharing.htm AMTELCO Client Sharing Tools — IS (Intelligent Series) Messenger, B2B Agent and IS Web Scripting can be used to expand into profitable new services.

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]]> Fri, 01 Oct 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010-oct-clientSharing.htm AMTELCO’s Infinity Software Version 5.6 Released http://callcenter.amtelco.com/news/2010-sep-infinity56.htm AMTELCO has released testing Infinity Software Version 5.6 from beta testing.

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]]> Tue, 07 Sep 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010-sep-infinity56.htm AMTELCO’s New IS Server includes SQL database http://callcenter.amtelco.com/news/2010-sep-sql.htm AMTELCO engineers have successfully married a number of applications in a single server, effectively reducing the number of servers needed to implement AMTELCO’s Infinity Intelligent Series suite of messaging and scheduling applications.

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]]> Tue, 07 Sep 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010-sep-sql.htm AMTELCO’s iPhone and iPad Apps Now Available at iTunes http://callcenter.amtelco.com/news/2010_aug_iphone.htm AMTELCO announced that the miOnCall App is now available for the Apple® iPad, iPhone, and iPod Touch® and can be downloaded at the Apple iTunes® store.

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]]> Wed, 25 Aug 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010_aug_iphone.htm AMTELCO Infinity’s Expanded Logins Meet HIPAA Security Requirements http://callcenter.amtelco.com/news/2010_aug_hipaa.htm AMTELCO’s Infinity Software Version 5.6 meets HIPAA requirements for application access security with Expanded Logins.

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]]> Wed, 25 Aug 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010_aug_hipaa.htm AMTELCO’s New IS Web Scripting http://callcenter.amtelco.com/news/2010_may_ISWebScripting.htm AMTELCO’s Infinity Intelligent Series (IS) now offers next generation call scripting. With the IS Web Scripting AMTELCO continues to create innovative tools for call centers to develop new services and add new sources of revenue.

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]]> Thu, 27 May 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010_may_ISWebScripting.htm AMTELCO’s New Transformer Script and Directory Tools http://callcenter.amtelco.com/news/2010_may_transformer.htm The new AMTELCO IS Transformer tools make it easy to update message scripts and directories for use in the most advanced call center system, the Infinity Intelligent Series.

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]]> Thu, 27 May 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010_may_transformer.htm AMTELCO Releases the Intelligent Soft Agent System with Connectivity to Asterisk® and Other Leading ACDs http://callcenter.amtelco.com/news/2010_feb_softAgent.htm AMTELCO has released the groundbreaking Intelligent Soft Agent for installation in the call center market. The Soft Agent application is specifically designed for use with Voice Over Internet Protocol (VoIP) based telephone switching systems.

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]]> Thu, 11 Feb 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010_feb_softAgent.htm AMTELCO Increases Infinity Conferencing Seats to 64 http://callcenter.amtelco.com/news/2010_feb_infinityConferenceBridge.htm Expanded voice conferencing is available with the InfinityConference Bridge module. Multi-party conferences now allow up to 64 parties.

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]]> Thu, 11 Feb 2010 10:00:00 EST http://callcenter.amtelco.com/news/2010_feb_infinityConferenceBridge.htm AMTELCO Receives Patent for Dynamically Creating Records http://callcenter.amtelco.com/news/2009_dec_patent.htm AMTELCO is pleased to announce the receipt of U.S. patent 7,593,962 for “A System and Method for Dynamically Creating Records.”

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]]> Thu, 24 Dec 2009 10:00:00 EST http://callcenter.amtelco.com/news/2009_dec_patent.htm AMTELCO Introduces IS Scheduling Enhancements http://callcenter.amtelco.com/news/2009_nov_IS.htm AMTELCO’s Infinity Software Version 5.51 includes several key scheduling enhancements. The Infinity Intelligent Series (IS) Directory is becoming more of a focal point for the system.

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]]> Thu, 10 Dec 2009 08:00:00 EST http://callcenter.amtelco.com/news/2009_nov_IS.htm AMTELCO Provides Web Interface for Call Center Clients http://callcenter.amtelco.com/news/2009_nov_web.htm AMTELCO is constantly enhancing the TAS Web interface.

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]]> Thu, 10 Dec 2009 08:00:00 EST http://callcenter.amtelco.com/news/2009_nov_web.htm AMTELCO’s Real Time Backup Now Implemented at 15 Sites http://callcenter.amtelco.com/news/2009_oct_backup.htm It is very important for every call center to have a plan in place in the event of business interruption due to telephone outages, power outages, and natural disasters.

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]]> Thu, 10 Dec 2009 08:00:00 EST http://callcenter.amtelco.com/news/2009_oct_backup.htm AMTELCO Infinity Reliability Near 100% http://callcenter.amtelco.com/news/2009_aug_inf.htm High system reliability is more important than ever during the current economic downturn. Call center clients are keeping a close watch on their expenses and look for the best value.

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]]> Thu, 10 Dec 2009 08:00:00 EST http://callcenter.amtelco.com/news/2009_aug_inf.htm Solution Newsletter - Summer 2009 http://callcenter.amtelco.com/Solutions/solutions_summer09.pdf In This Issue:
Infinity IIS Apointment Scheduling
Pro Show Appointment Reminder
Call Scripting with IS Messaging
Client Management Intelligence (CMI)
Infinity Web and Mobile Applications
CInfinity Soft Agent
MiteyMite Messenger

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]]> Fri, 17 Jul 2009 08:00:00 EST http://callcenter.amtelco.com/Solutions/solutions_summer09.pdf AMTELCO Welcomes Black Box Into New Dealer/Distribution Program http://callcenter.amtelco.com/news/2009_may_blackBox.htm AMTELCO recently announced a new dealer/distribution program that allows partners to offer a number of different AMTELCO telecommunications products to their customers.

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]]> Fri, 15 May 2009 08:00:00 EST http://callcenter.amtelco.com/news/2009_may_blackBox.htm AMTELCO Introduces Infinity Dashboard http://callcenter.amtelco.com/news/2009_may_dash.htm AMTELCO has introduced a new stand-alone system monitoring application called Dashboard, which helps supervisors and managersmonitor activity and control call center business.

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]]> Fri, 15 May 2009 08:00:00 EST http://callcenter.amtelco.com/news/2009_may_dash.htm AMTELCO Users Meet in Cancun, Mexico for 2009 Conference http://callcenter.amtelco.com/news/2009_mar_naeo.htm The National Amtelco Equipment Owners (NAEO) 2009 Conference was held in Cancun, Mexico, March 1 - 4.

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]]> Fri, 20 Mar 2009 08:00:00 EST http://callcenter.amtelco.com/news/2009_mar_naeo.htm AMTELCO Releases the Intelligent Soft Agent System with Connectivity to Asterisk® and Other Leading ACDs http://callcenter.amtelco.com/news/2009_mar_softAgent.htm AMTELCO has released the groundbreaking Intelligent Soft Agent for installation in the call center market.

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]]> Fri, 20 Mar 2009 08:00:00 EST http://callcenter.amtelco.com/news/2009_mar_softAgent.htm AMTELCO Adds Integral SMS Text Messaging to Infinity http://callcenter.amtelco.com/news/2009_mar_sms.htm AMTELCO has added integral SMS text messaging to the dispatching component of both its award-winning Infinity platform and its groundbreaking Intelligent Series applications.

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]]> Fri, 20 Mar 2009 08:00:00 EST http://callcenter.amtelco.com/news/2009_mar_sms.htm AMTELCO University Upcoming Course Schedule http://callcenter.amtelco.com/news/2008_dec_au.htm AMTELCO is offering AMTELCO University seminars – Telephony 101 and 102 with SMS Messaging presentations.

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]]> Fri, 20 Mar 2009 08:00:00 EST http://callcenter.amtelco.com/news/2008_dec_au.htm AMTELCO Infinity XDS VoIP Board Installation http://callcenter.amtelco.com/news/2008_oct_voip.htm ACT Teleservices, a division of AMAC Corporation, is the first to install an AMTELCO XDS Technologies Voice over Internet Protocol (VoIP) Board in an operational AMTELCO Infinity call center system.

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]]> Mon, 13 Oct 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_oct_voip.htm Bill Curtin Inducted in the CAM-X Hall of Fame http://callcenter.amtelco.com/news/2008_oct_camx.htm Congratulations go out to Bill Curtin on his induction into the 2008 CAM-X Hall of Fame.

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]]> Mon, 13 Oct 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_oct_camx.htm AMTELCO Opens New Training and Data Facilities http://callcenter.amtelco.com/news/2008_oct_mediaCenter.htm AMTELCO has opened its new media and training center named for its founder, William J. Curtin.

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]]> Mon, 13 Oct 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_oct_mediaCenter.htm AMTELCO Releases Client Management Intelligence with Infinity Intelligent Series Integration http://callcenter.amtelco.com/news/2008_july_cmi.htm AMTELCO is announcing the release of Client Management Intelligence (CMI) Diamond. Call centers can use CMI Diamond to generate new revenue by providing client management to their clients.

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]]> Fri, 18 Jul 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_july_cmi.htm AMTELCO Announces Pat Dye as New Sales Representative for the Eastern States http://callcenter.amtelco.com/news/2008_july_Dye.htm AMTELCO is pleased to announce that Pat Dye will be covering the eastern states territory. Pat has been with AMTELCO since 1999.

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]]> Fri, 18 Jul 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_july_Dye.htm Amtelco Receives U.S. Patent for Scripting Method http://callcenter.amtelco.com/news/2008_june_patent.htm AMTELCO has been granted a patent by the United States Patent and Trademark Office for for "A System and Method for Intelligent Script Swapping."

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]]> Thu, 26 Jun 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_june_patent.htm AMTELCO Announces New VoIP Board http://callcenter.amtelco.com/news/2008_june_voip.htm IP-enabling a call center is a simple matter with the release of Infinity Software Version 5.5.

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]]> Thu, 26 Jun 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_june_voip.htm AMTELCO Releases Pro Show Appointment Reminder http://callcenter.amtelco.com/news/2008_may_proShow.htm Call centers can add revenue by being proactive to help their clients eliminate "no shows" with AMTELCO´s Pro Show Appointment Reminder application.

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]]> Fri, 30 May 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_may_proShow.htm Amtelco Offers Training Opportunities at ATSI Convention http://callcenter.amtelco.com/news/2008_apr_atsi.htm AMTELCO University is offering several training seminars on Wednesday, June 18, 2008, at the 2008 ATSI Convention in St. Louis, MO.

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]]> Tue, 01 Apr 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_apr_atsi.htm Amtelco University Opens New Training Center http://callcenter.amtelco.com/news/2008_apr_au.htm AMTELCO has completed work on a new training center for use by its trainers, customers and sales people.

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]]> Tue, 01 Apr 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_apr_au.htm AMTELCO Announces Greg Strehlow as New Sales Representative for Western States http://callcenter.amtelco.com/news/2008_mar_strehlow.htm AMTELCO is pleased to announce that Greg Strehlow has been added to its highly qualified sales representative force.

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]]> Fri, 14 Mar 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_mar_strehlow.htm AMTELCO University Announces Technical Seminars http://callcenter.amtelco.com/news/2008_mar_sem.htm AMTELCO University upcoming seminars, Telephony 101 and 201, will be held in Columbus, OH and Hartford, CT.

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]]> Fri, 14 Mar 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_mar_sem.htm Amtelco Users Set Record Attendance at 2008 Conference http://callcenter.amtelco.com/news/2008_mar_naeo.htm The National AMTELCO Equipment Owners (NAEO) 2008 Conference was held in Savannah, Georgia, February 3-6.

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]]> Fri, 14 Mar 2008 08:00:00 EST http://callcenter.amtelco.com/news/2008_mar_naeo.htm