AMTELCO's Call Center Press Releases

Here are AMTELCO's press releases for the past year, sorted by season. If there is a certain article you are looking for that is older than a year, please choose archive from the drop-down menu below.

Current Press Releases

July 2008
AMTELCO Announces Pat Dye as New Sales Representative for the Eastern States

McFarland, WI–AMTELCO is pleased to announce that Pat Dye will be covering the eastern states territory. Pat has been with AMTELCO since 1999. Previously, he was an AMTELCO installer, became a field engineer and also served as a project manager. Pat was a team leader in Field Engineering since 2004. Pat studied Main Frame System Analysis and Programming at the Madison Area Technical College in Madison, WI.
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June 2008
Amtelco Receives U.S. Patent for Scripting Method

AMTELCO has been granted a patent by the United States Patent and Trademark Office for for “A System and Method for Intelligent Script Swapping.” The patentable element is Amtelco’s method of writing scripts that are usable by multiple platforms such as WinOp and Web pages, and that can retain previously collected information as the script moves from platform to platform. That information plus additional information can pass on should the script move into yet another platform.
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June 2008
AMTELCO Announces New VoIP Board

IP-enabling a call center is a simple matter with the release of Infinity Software Version 5.5. The latest release of the award-winning Infinity supports the AMTELCO XDS Voice Over Internet Protocol (VoIP) Board, which eliminates the need for a third-party VoIP gateway. The XDS VoIP Board provides native VoIP switching directly within the Infinity Server.
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May 2008
AMTELCO Releases Pro Show Appointment Reminder

Call centers can add revenue by being proactive to help their clients eliminate “no shows” with AMTELCO’s Pro Show Appointment Reminder application.
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April 2008
Amtelco Offers Training Opportunities at ATSI Convention

AMTELCO University is offering several training seminars on Wednesday, June 18, 2008, at the 2008 ATSI Convention in St. Louis, MO. Attendees at the convention will have the opportunity to participate in basic and advanced Infinity Intelligent Series (IS) scripting courses, Client Management Intelligence (CMI) training, and Telephony 101 and 201 courses the day before the convention begins.
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April 2008
Amtelco University Opens New Training Center

AMTELCO has completed work on a new training center for use by its trainers, customers and sales people. The new center incorporates high technology training tools like the SmartTM Board. The SMART Board is an interactive, electronic whiteboard, which can enhance instruction and learning and make it possible for trainers to create content-rich, dynamic lessons.
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March 2008
AMTELCO Announces Greg Strehlow as New Sales Representative for Western States

AMTELCO is pleased to announce that Greg Strehlow has been added to its highly qualified sales representative force. Greg will be covering the west coast locations of AMTELCO’s 1Call Hospital and Higher Education division and assisting Nora Farber with the Telephone Answering Service and Call Center division.
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March 2008
AMTELCO University Announces Technical Seminars

AMTELCO University upcoming seminars, Telephony 101 and 201, will be held in Columbus, OH and Hartford, CT. These hands-on, interactive sessions are held on a regular basis throughout the year. Different levels are provided for beginning, intermediate and advanced AMTELCO product users.
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March 2008
Amtelco Users Set Record Attendance at 2008 Conference

The National AMTELCO Equipment Owners (NAEO) 2008 Conference was held in Savannah, Georgia, February 3-6. The conference set a record for attendance with over 250 attendees representing well over 100 call centers. NAEO and AMTELCO provided in-depth educational presentations during the conference and AMTELCO announced major software and hardware innovations. Kevin Beale, AMTELCO’s Director R & D Software, presented new releases designed to add new services and increase profits for call centers.
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October 2007
AMTELCO’s Infinity Provides High Reliability

AMTELCO’s Infinity is providing call centers with unprecedented levels of system availability. Many Infinity users, including Medical City Dallas Answering Service in Dallas, TX and Medical Exchange in Merrillville, IN, have gone over a year without having to restart the system. That equals 100 percent uptime, with uptime over the life of the system over 99.99 percent.
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July 2007
AMTELCO Launches AMTELCO University

AMTELCO announced the formal naming of its ongoing educational programs: AMTELCO University. For over 30 years AMTELCO system users have benefited from many opportunities to learn about how to use the latest call center technology to increase their profits and reduce labor expenses. AMTELCO customers enjoy access to an online Resource Library and Tech Helper, trainers/teachers, seminars, and the industry’s largest research and support staffs.
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May 2007
AMTELCO Ships the 600th Infinity System

AMTELCO today announced that it has set an industry-first milestone by shipping more than 600 Infinity systems to customers since 1998, more systems than any other call center system vendor. In addition, there are approximately 300 non-Infinity AMTELCO systems in use.
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April 2007
AMTELCO Introduces the Next Generation: Infinity Intelligent Dispatching

AMTELCO has launched the next generation of messaging: Intelligent Dispatching. Infinity Software Version 5.5 provides the platform for significant enhancements to the dispatch process. These enhancements were first introduced at the National AMTELCO Equipment Owners 2007 conference.
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April 2007
AMTELCO Introduces Contact-Based Dispatching

AMTELCO announces a new concept to simplify message handling – contact-based dispatching. Contact method information included in Intelligent Directory listings now drives the dispatch process. This allows the listings to provide contacts for Infinity Intelligent Series applications. This includes the new Intelligent Directory On-Call Scheduling as well as Intelligent Dispatching and Intelligent Messaging.
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March 2007
AMTELCO Launches Customer-Powered Discovery Forum

AMTELCO is very excited to announce the launching of the AMTELCO online Discovery Forum. The Discovery Forum is a series of webinars conducted by AMTELCO customers sharing techniques and ideas for using AMTELCO software to improve their business.
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January 2007
AMTELCO’s E-mail Confirmation – an Innovative Way to Ensure E-mail Delivery

AMTELCO has introduced an innovative way to ensure that e-mail messages reach their intended recipient – Infinity E-mail Confirmation.
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January 2007
AMTELCO’s Intelligent Series Provides Return Caller Message Fill In

AMTELCO’s Infinity Intelligent Messaging uses AMTELCO’s patent-pending Dynamic Linking method to provide Return Caller Message Fill In capabilities for busy operators.
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November 2006
AMTELCO Hosts a Free Seminar on Tips, Tricks and Techniques

AMTELCO is pleased to invite you to a free seminar near Los Angeles, CA, at the Holiday Inn Santa Ana – Orange County Airport, 2726 South Grand Avenue, Santa Ana, CA, on Wednesday, December 6, 2006 from 9:30 a.m. to 3:30 p.m. Lunch is provided. The subject will be the benefits of the Infinity features that have proven to be the most valuable to users. This is the perfect one day seminar for operators or marketing personnel. Learn how to unleash the profitable potential of the Infinity system.
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November 2006
AMTELCO Announces Billing Link Software Version 4.0

AMTELCO is pleased to announce a major upgrade to its flexible and powerful billing application, BillingLink. With this new version, BillingLink uses AMTELCO’s Infinity call statistics and allows users to link directly to the raw statistics database in either SQL Server or Access format.
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July 2006
AMTELCO Announces Disaster Planning Tools

It is very important for every call center to have a plan in place in the event of business interruption due to telephone outages, power outages, and natural disasters. AMTELCO is pleased to announce several options available to keep call centers up and running and providing service to their clients. These options include both on-premise and hosted solutions.
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July 2006
AMTELCO Releases On-line Client Management Intelligence

AMTELCO is pleased to announce the completion of beta testing and release of the on-line Client Management Intelligence (CMI). Call centers can use CMI to keep track of communication with clients and prospects, and establish a system of measuring, monitoring and increasing client satisfaction. One of the major advantages are the collaborative elements, which allow for on-line viewing and scheduling client contact activities for call center staff, and give easy access to phone calls and e-mail messages sent to clients.
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May 2006
AMTELCO Announces New Intelligent Dispatching Features

Amtelco customers have reported that by using Infinity Intelligent Messaging, they have greatly decreased the number of errors in the message-taking process. The same significant improvement is now possible in the dispatch process by using Infinity Intelligent Dispatching.
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May 2006
AMTELCO Adds Powerful New Features to Infinity Software Version 5.4
AMTELCO is pleased to announce several dynamic new features that are included in the Infinity Software Version 5.4 release. Infinity Software Version 5.4 is the latest release in the Infinity series and includes many new labor saving and profitable features designed to make call centers more efficient and more valuable to their clients.
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May 2006
AMTELCO’s RED ALERT Receives Customer Inter@ction Solutions® Magazine’s “Product of the Year” Award for 2005
AMTELCO is pleased to announce that Technology Marketing Corporation (TMC®)’s Customer Inter@ction Solutions® magazine has named the RED ALERT notification system as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been publishing for the CRM, call center and teleservices industries since 1982™.
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December 2005
The National Amtelco Equipment Owners (NAEO) named to 2006 Associations Advance America Honor Roll
The National Amtelco Equipment Owners (NAEO) has  been named to the 2006 Associations Advance America Honor Roll, a national  awards competition sponsored by the American Society of Association Executives (ASAE), Washington, DC.
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September 2005
NAEO Sets Up Hurricane Relief Assistance
In the devastation left in the wake of Hurricane Katrina, the National AMTELCO Equipment Owners (NAEO) group has stepped up to offer assistance for the Gulf Coast area, and specifically for the many telephone answering service employees now left jobless. NAEO has gone far beyond their “Members Helping Members” slogan by bringing the entire telephone answering service industry together to provide help to fellow industry members that were affected.
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July 2005
AMTELCO Announces Scripting Prize Winners
AMTELCO is pleased to announce the winners of the scripting contest held for users of the Infinity Intelligent Messaging scripting software. The winners of each category are: Best Script–Tory Johnson of ACT Teleservices, Most Complex Script–Joe Adam of Athens Regional Medical Center, and the Most Scripts Entered–Mercedes Kristal of World Class Communications. Intelligent Messaging is being adopted by call centers that want to reduce operator errors and training time, as well as simplify difficult account call handling.
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July 2005
AMTELCO Announces Infinity ANI Auto Routing
AMTELCO is pleased to announce ANI Auto Routing, a new labor saving feature of the Infinity Software Version 5.3. Morning checkin and evening checkout are extremely busy times for call centers. To save operator time, Infinity can now route calls, based on the caller’s ANI, from their main number to their own DIDs. This results in a significant decrease in labor costs.
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May 2005
AMTELCO’s Infinity Intelligent Series Installations Exceed 30
AMTELCO is pleased to announce the 34th installation of the Infinity Intelligent Series, the most advanced in a long line of call center innovations that have been developed during the 30-year history of AMTELCO.
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May 2005
New Version of AMTELCO’s World of Innovation Demo CD is Released
AMTELCO is pleased to announce the New version of the World of Innovation Demo CD will be released for the ATSI conference on June 22-25, 2005. The CD contains movies with audio showing the desktop actions of the operator and supervisor. The movies allow the viewer to listen in and look over the shoulder of an expert while they handle calls, dispatch messages and create advanced scripts using many of the powerful Infinity Intelligent Series features.
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April 2005
AMTELCO Offers 5-Star After the Sale Service
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April 2005
AMTELCO Celebrates 30 Year Anniversary
AMTELCO is celebrating 30 years of innovation this year. Bill Curtin founded AMTELCO in 1975. AMTELCO has a rich tradition of providing innovative solutions and superior service. AMTELCO’s founder, Bill Curtin, embodied the company’s spirit of innovation. He invented the Telesignal, the first concentrator/identifier, in 1951. The Telesignal identified which customer’s phone was ringing and reduced the number of lines between the telephone company and the TAS, cutting line costs by over 90 percent. Bill Curtin received a U.S. patent in 1954, and a Canadian patent in 1956. This was the first of many inventions that offered significant enhancements for the TAS industry. In 1991 Bill Curtin was inducted into the ATSI National Hall of Fame.
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April 2005
AMTELCO Introduces On-line Client Management Intelligence
AMTELCO is pleased to announce the launching of the AMTELCO on-line Client Management Intelligence (CMI). Call centers can use CMI to keep track of communication with clients and prospects, and establish a system of measuring, monitoring and increasing client satisfaction. One of the major advantages are the collaborative elements, which allow for viewing and scheduling client contact activities for call center staff, and give access to phone calls and e-mail messages sent to clients.
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March 2005
AMTELCO Introduces Dynamic Linking
Infinity Dynamic Linking is an exciting new technology for use with AMTELCO’s Infinity Intelligent Series applications. Dynamically linking Intelligent Messaging with AMTELCO’s Intelligent Series and eCreator applications allows the two systems to share data interactively as messages are being taken.
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January 2005
AMTELCO Receives NEC Certification for RED Alert
AMTELCO is pleased to announce that AMTELCO has received certification for the Rapid Emergency & Event Deployment (RED) Alert system with the NEC NEAX 2400 IPX. AMTELCO is a member of the NEC Fusion Strategic Alliance Program.
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January 2005
AMTELCO’s Infinity Receives Avaya DeveloperConnection Award
AMTELCO is pleased to announce that AMTELCO was presented with a 2004 DevConnect Excellence Award. The award is for the 2004 Technical Advisory Council Appreciation in recognition of the outstanding contributions AMTELCO has made to the DevConnect Program and Avaya.
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November 2004
AMTELCO’s Infinity Users Win Awards at the 2004 CAM-X (Canadian Call Management Association) Convention
AMTELCO is pleased to congratulate AMTELCO system users who won CAM-X’s highest honor – the Tom Ryan Award, 14 Awards of Excellence, and nine Awards of Distinction.
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November 2004
Charity Head Shave: AMTELCO’s Brad Swift Goes Bald for a Good Cause
On Saturday, October 23, 2004, Brad Swift, Amtelco Sales Representative went under the knife and shaved his beautiful head of thick hair in the name of finding a cure for breast cancer. Starting out as innocent dare by colleagues, the group raised $20,000 for the Canadian Breast Cancer Foundation.
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October 2004
AMTELCO’s Infinity Receives Avaya DeveloperConnection Certification
AMTELCO is pleased to announce that AMTELCO’s Infinity Intelligent Console and unified messaging system has successfully completed testing with the Avaya™ PBX using their Communication Manager 2.1.
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July 2004
AMTELCO Introduces the Affordable Infinity FirstLink System for Small Call Centers
AMTELCO is pleased to announce the new Infinity FirstLink system. This new low-cost system is designed to provide powerful Infinity features to call centers with one to four operators.
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AMTELCO Introduces the Infinity Intelligent Series – A New Guidance System for Operators
At the ATSI 2004 Conference in Vancouver, BC, AMTELCO announced the new Infinity Intelligent Series. This series, which adds power to the existing Infinity platform, has been in development at AMTELCO for two years. The first Intelligent Series modules to be released are: Intelligent Dispatching, Intelligent Messaging, Intelligent On-Call Scheduling, and Intelligent Directory. Intelligent Series features provide a guidance system for operators – saving time and improving accuracy.
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June 2004
AMTELCO Adds Powerful New Features to eCreator Software Version 2.2
The new eCreator Software Version 2.2 adds even more profitable and powerful new features to its flexible set of scripting tools that allow easy processing of the most complex calls including order entry, physician or location referral, registration and appointment taking.
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March 2004
AMTELCO Announces a New Disaster Planning Tool - Infinity Emergency Access
It is very important for every call center to have a plan in place in the event of business interruption due to telephone outages, power outages, and natural disasters. AMTELCO is pleased to ammounce several options available to keep call centers up and running and providing service to their clients.
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March 2004
AMTELCO Announces New Infinity Reporting and Management Applications
AMTELCO is pleased to announce the release of four NEW applications designed to increase operator efficiency, reduce training time, improve reporting and billing accuracy, and save management time.
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February 2004
AMTELCO Adds Powerful NEW Features to Infinity Software Version 5.3
AMTELCO is pleased to announce a number of NEW features that are included in the Infinity Software Version 5.3 release. Infinity Software Version 5.3 is the latest release in the Infinity series and includes many new labor saving and profitable features designed to make call centers more efficient and more valuable to their clients.
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January 2004
AMTELCO's Infinity Adds Intelligent Dispatching Features
AMTELCO is pleased to announce two new Infinity features designed to enhance the message dispatching process. Intelligent Dispatching features save operator time and improve accuracy by automating message handling.
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Fall 2003

November 2003
AMTELCO's Infinity Provides New Survey Search
AMTELCO is pleased to announce new Infinity Survey Search message dispatching feature.
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October 2003
AMTELCO's eCreator Receives Avaya Sale of the Year Award
AMTELCO is pleased to announce that eCreator recived the 2003 Sale of the Year Award at Avaya's 2003 Developer Connection Conference at The Homestead in Virginia on September 7, 2003.
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September 2003
1Call Division of AMTELCO Announces REDAlert Module for Hospitals and Healthcare Systems
The 1Call RED (Response to Emergency Deployment) Alert module allows users to alert and continuously communicate with emergency personnel that respond to emergency situations at any location.
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Summer 2003

June 2003
AMTELCO's New KB163 Color Keyboard
AMTELCO is pleased to introduce a totally new KB163 Color Keyboard. The new KB163 Color Keyboard has many enhancements that are designed to speed the processing of calls with the Infinity call center system.
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June 2003
AMTELCO's Just Say It Speech Recognition
Just Say It Speech Recognition from AMTELCO is an exciting technology which can simplify and speed up traditional call center applications such as Order Entry and Messaging. AMTELCO's Just Say It allows callers to place orders, check the status of orders, have their text messages read to them, locate a person, utilize follow-me, and much more, all without speaking with an operator.
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Spring 2003

March 2003
AMTELCO Adds Powerful NEW Features to Infinity Software Version 5.3
AMTELCO is pleased to announce that a number of NEW features designed to improve the core messaging, dispatching and on-call scheduling features, which reduce labor costs and increase revenue will be included in the Infinity Software Version 5.3 release.
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