McFarland, WI — August 2009 — High system reliability is more important than ever during the current economic downturn. Call center clients are keeping a close watch on their expenses and look for the best value. AMTELCO’s Infinity system reliability depends on the software and hardware development skills and field engineering skills of a very experienced group – people known in the call center industry as AMTELCO’s Five Star Service group. They keep Infinity as reliable as it is, 24/7, 365 days a year.

The recent comments by an Infinity system user illustrate the point.
“I asked for a report on our Infinity downtime and received the following answer which failed to surprise me. Since April 2001 we have been operating at an uptime of about 99.9998596625977 percent.

During that time we have upgraded from Infinity Software Version 5.1 to our current 5.5 and trust me, we did not skip much in between. We have gone from two chassis to three, and from three to one 4U. We switched from Voice Logger to Unity Voice Logger. For the past three years we have become a more and more active beta test site working with RTB, Intelligent Series (IS), SIP, Audit Barge Coach (ABC), Dashboard, IS Dispatch, OnCall Scheduling, Directories, Messaging, Consolidating two Infinity systems into one absorbed six services, established two remote satellite offices and pioneered terminal services.

So the next time somebody asks about systems feel free to share this data with them.”
Tom Gelbach
ACT Teleservices

For more information about AMTELCO’S Infinity, contact AMTELCO at (800)356-9148 or send an
e-mail to info@amtelco.com.