McFarland, WI — May 2008 — Call centers can add revenue by being proactive to help their clients eliminate “no shows” with AMTELCO’s Pro Show Appointment Reminder application.

Pro Show allows call centers to increase revenue by offering all types of enhanced notification services that are completely automated, or with minimal operator involvement. In addition to appointment reminders, the versatile Pro Show can be used to send meeting reminders, class reminders, along with virtually any type of notification service needed. In addition, Pro Show can help with generating mailing lists for reminder letters or postcards.

Pro Show features seamless integrations and importing capabilities with existing HIS or appointment taking software. Pro Show works with other applications that can supply information in the form of a file, a database connection, XML, CVS, or HL7 notification.

Use Pro Show to notify appointment holders as many times as needed, by a variety of methods. Any combination of these notification methods can be used to contact each person: phone call, e-mail and pager.

The Pro Show Scheduler automates the notification process by analyzing the data it receives to determine when to initiate the reminder service, and what method should be used for each reminder.

Before initiating a reminder call, Pro Show checks the phone number to verify that the recipient is not on a “Do Not Call” list, as well as checking the phone number to see if more than one person has an appointment on the same day. If multiple appointments are scheduled for the same day, Pro Show makes only one call, and includes information for all the appointments on the one call.

Pro Show can also read detailed information to the called party, or include information in an
e-mail message, about the upcoming appointment or event, such as the date and time of the appointment, who the appointment is with, the address, other meeting attendees, phone numbers, and even directions to the location.

Pro Show keeps track of the outcome of each notification attempt, and includes message reporting based on call and message statistical data. Use this information to create the various types of reports and statistics needed.

For more information Pro Show contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.