McFarland, WI — June 2008 — IP-enabling a call center is a simple matter with the release of Infinity Software Version 5.5. The latest release of the award-winning Infinity supports the AMTELCO XDS Voice Over Internet Protocol (VoIP) Board, which eliminates the need for a third-party VoIP gateway. The XDS VoIP Board provides native VoIP switching directly within the Infinity Server.

Operator audio can be migrated from traditional analog connections to VOIP. Remote operators can connect an audio path to their home or remote offices using VOIP, eliminating the need for and cost of a separate dedicated phone line. Office telephones can also be based utilizing VoIP.

The XDS VoIP Boards are available in multiple configurations ranging from 100 to 600 VoIP channels. Each channel is the equivalent of an operator audio port or a telephone.

The XDS VoIP Board supports connecting to VoIP telephone carriers. The connection is established using the VoIP protocol called SIP (Session Initiation Protocol) Trunking that enables Infinity Software Version 5.5 to handle both incoming and outbound calls. With SIP Trunking, Infinity-based call centers can offer nationwide local DID service and outbound dialing, allowing them to have a local telephone presence anywhere in the country.