McFarland, WI — June 2008 — AMTELCO has been granted a patent by the United States Patent and Trademark Office for for “A System and Method for Intelligent Script Swapping.” The patentable element is Amtelco’s method of writing scripts that are usable by multiple platforms such as WinOp and Web pages, and that can retain previously collected information as the script moves from platform to platform. That information plus additional information can pass on should the script move into yet another platform.

Interoperability Between Platforms–A call can be answered by an automated system that collects some information, which could include ANI and similar automated information as well as caller responses to script questions. At some point, the caller could ask to be transferred to an operator, or the script could automatically do the transfer. The information previously collected, regardless of how it was collected, follows the call to the operator. Then the operator collects additional information and pushes the call to a Web page. All the information collected in the two previous segments of the call will follow as the call moves into yet another platform.

AMTELCO has been awarded 17 patent grants since 1982 and a number of Canadian and other foreign Patents that correspond to the U.S. Patents currently or previously held by Amtelco.

For more information about AMTELCO’s innovations, contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.