McFarland, WI - AMTELCO has completed work on a new training center for use by its trainers, customers and sales people. The new center incorporates high technology training tools like the SmartTM Board. The SMART Board is an interactive, electronic whiteboard, which can enhance instruction and learning and make it possible for trainers to create content-rich, dynamic lessons.

AMTELCO University encompasses the ongoing educational programs that AMTELCO system users have used to learn about using the latest call center technology to increase their profits and reduce labor expenses. AMTELCO customers enjoy access to an online Resource Library and Tech Helper, trainers/teachers, seminars, and the industry’s largest research and support staffs.

AMTELCO University Seminars and Webinars – these hands-on, interactive sessions are geared towards supervisors, client account programmers, managers and owners. The next seminar is Telephony 101 and 201 and will be held on Wednesday, May 5 at the Ramada Inn Bradley Airport in Windsor Locks, Connecticut.

The Telephony 101 Course curriculum provides an in-depth explanation of telephony and interfaces from early analog up to and including T1. The Telephony 201 Course curriculum covers from T1 up to and including VoIP and SIP trunking/networks. Attendees will gain a better understanding of how and when this interface will benefit their business strategy. The purpose is to educate personnel that have joined the industry and not gone through the total progression of analog circuits to digital interfaces. These courses also serve as a great learning aid to a better understanding of newer interfaces.

For more information about the AMTELCO University ATSI seminars, watch for an invitation that will be sent to all registered attendees,  contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.