McFarland, WI - January 2007 - AMTELCO has introduced an innovative way to ensure that e-mail messages reach their intended recipient – Infinity E-mail Confirmation.

AMTELCO Infinity users have long been able to confirm that clients have received pages using Infinity’s Page Confirmation feature, which allows a client to confirm receipt of a page without speaking to an operator. This same capability is now possible with e-mail messages. Clients can now confirm the receipt of an e-mail message by replying to the e-mail with a configurable keyword such as CONFIRMED or DECLINED. Infinity receives the reply and updates the message that generated the e-mail with the replied status of confirmed or declined.

If a message is confirmed, all subsequent automated dispatch steps are cancelled, the message is marked delivered, and the message history is updated with the confirmation. If a message is declined or there is no reply, the message history is updated and the message is either returned to an operator for further action or subsequent automated dispatch steps continue in an attempt to reach the client using other means.

For more information on Infinity, and the E-mail Confirmation feature, contact AMTELCO at (800)356-9148 or (608)838-4194.