McFarland, WI—April 2007—AMTELCO announces a new concept to simplify message handling – contact-based dispatching. Contact method information included in Intelligent Directory listings now drives the dispatch process. This allows the listings to provide contacts for Infinity Intelligent Series applications. This includes the new Intelligent Directory On-Call Scheduling as well as Intelligent Dispatching and Intelligent Messaging.

Intelligent Directory Contacts
The process of dispatching messages is greatly enhanced using Intelligent Directory Contacts. Intelligent Directory Contacts allow entering information related to dispatching as part of a Directory Listing. Intelligent Messaging and Dispatching can then utilize the contact information to script and control the dispatch process.

Dispatch Rules
Each Directory Listing can have Dispatch Rules that define the steps that should be presented to operators for dispatching. Dispatch Rules allow scripting the dispatch process for a given contact. They can be used to determine which contact methods to present to operators in the form of dispatch steps, the order the steps should be presented, any retries that should be scheduled, escalation options, detailed instructions for the operators, and disposition choices that should be presented to operators.

For more information on AMTELCO’s Intelligent Series, contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.