McFarland, WI - May 2006 - AMTELCO is pleased to announce that Technology Marketing Corporation (TMC®)’s Customer Inter@ction Solutions® magazine has named the RED ALERT notification system as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been publishing for the CRM, call center and teleservices industries since 1982™.

RED ALERT is a powerful notification system for call centers and their clients’ business continuity needs. RED ALERT offers a number of convenient methods for quickly contacting personnel. These inclusive and labor-saving options help meet a wide variety of specific disaster and event notification needs:

• Helps call centers and their clients react quickly to emergencies, disasters, outages, threats, severe weather, urgent meetings, alarms, and more
• Send alerts via pager, e-mail, mobile phone, home phone, SMS device – any or all!
• Scheduled notifications for meetings, recalls, and staff shortages
• Monitor progress in real time
• Supports conferencing and recording for ongoing communications using AMTELCO’s Conference Bridge
• Available as a hosted or purchased solution
• Can be implemented with any major telephony system

“Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements.  AMTELCO has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief.

The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.

For more information on RED ALERT, call (800)380-7345, or e-mail redalert@amtelco.com.