McFarland, WI - July 2006 - AMTELCO is pleased to announce the completion of beta testing and release of the on-line Client Management Intelligence (CMI). Call centers can use CMI to keep track of communication with clients and prospects, and establish a system of measuring, monitoring and increasing client satisfaction. One of the major advantages are the collaborative elements, which allow for on-line viewing and scheduling client contact activities for call center staff, and give easy access to phone calls and e-mail messages sent to clients.

Benefits:

• CMI can track, manage, organize and control your client and staff histories and interactions
• CMI offers money-making statistical reporting
• Web-based technology allows easy access for your clients and staff

• Customer Prospecting
• CMI Permission Levels
• Activity Scheduling
• Task Lists
• DID Management
• Basic Reporting
• Custom Reports
• CMI Marketing with Mail Merge
• Mapping integration

With CMI, clients can access their data at anytime through a Web interface. The real-time reporting tools allow clients to see the recorded and scheduled activities, the call history, the call history of a specific operator or time, and the recorded e-mail history. As an interaction with a client is completed, it can be easily recorded as completed. CMI can send scheduled activities to an Outlook calendar. When an appointment is scheduled, an e-mail message will be sent to the appropriate person. The Outlook calendar creates a pop-up reminder of the scheduled activity.

For more information on the AMTELCO CMI client management application, contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.