McFarland, WI - May 2005 - AMTELCO is pleased to announce the 34th installation of the Infinity Intelligent Series, the most advanced in a long line of call center innovations that have been developed during the 30-year history of AMTELCO.

Call centers using the Infinity Intelligent Series are amazed at how quick and easy operator training becomes. Training time can be reduced by 50 percent or more because of the built-in guidance that literally guides each operator effortlessly through complex call processes.
There is no need to use expensive IT staff to do this advanced message scripting. It can be done by ordinary call center supervisors and managers.

Operator errors have been significantly reduced with the use of the Infinity Intelligent Series. This is accomplished by automatically validating all of the information entered by the operator and guiding the operator through the entire messaging and dispatching process. All of the information and tools the operator needs to complete each call is available to them, including Web sites, database information, photos, directories, on-call schedules, and much more.

For more information on AMTELCO’s Infinity Intelligent Series or to receive a free copy of the World of Innovation Demo CD, call AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.