McFarland, WI - July 2005 - AMTELCO is pleased to announce the winners of the scripting contest held for users of the Infinity Intelligent Messaging scripting software. The winners of each category are: Best Script–Tory Johnson of ACT Teleservices, Most Complex Script–Joe Adam of Athens Regional Medical Center, and the Most Scripts Entered–Mercedes Kristal of World Class Communications. Intelligent Messaging is being adopted by call centers that want to reduce operator errors and training time, as well as simplify difficult account call handling.

Winners receive gift certificates and the Best Script wins an iPod mini® MP3 player.

The contest was launched to encourage users sharing of scripts in the online AMTELCO TechHelper Resource Library. The Resource Library is a unique compendium of training videos, webinars and PowerPoint® presentations, and scripts available to AMTELCO product users as a major benefit of their support contracts.

Intelligent Message Scripts are presented to operators just like the traditional Infinity Message Forms with the exception that the flow of the message can be scripted using customizable font size and color, field validations, field spell checking, proper case conversions, age calculation, branching, database look ups, auto-population of fields, cut and paste of more information, automated updates of Info pages, drop lists, required entry, and much more.

For more information on AMTELCO’s Infinity Intelligent Series and the Resource Library, contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.