McFarland, WI - July 2005 - AMTELCO is pleased to announce ANI Auto Routing, a new labor saving feature of the Infinity Software Version 5.3. Morning checkin and evening checkout are extremely busy times for call centers. To save operator time, Infinity can now route calls, based on the caller’s ANI, from their main number to their own DIDs. This results in a significant decrease in labor costs.

Based on the ANI data received, if the call is forwarded from the call center client, the call is recognized by Infinity and routed to the operator immediately. If the call is coming in directly from the client, the behavior will change and the call goes to the Infinity voice processing to give the customer choices. The client hears a recording, which can be customized with their name, then the system changes to a generic account that gives a message such as “Our system has detected that you are calling us from your office. If you are calling to forward your calls, press 1 now. If you need to speak with us, press 0 or stay on the line.” If they press 1, they hear another message such as “You have successfully forwarded and may hang up now.”

This can also be used for routing calls from on-call personnel directly to a specific account.

For more information on AMTELCO’s Infinity, contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.