McFarland, WI - April 2005 - AMTELCO is pleased to announce the launching of the AMTELCO on-line Client Management Intelligence (CMI). Call centers can use CMI to keep track of communication with clients and prospects, and establish a system of measuring, monitoring and increasing client satisfaction. One of the major advantages are the collaborative elements, which allow for viewing and scheduling client contact activities for call center staff, and give access to phone calls and e-mail messages sent to clients.

CMI offers two software products: CMI Call Center and CMI Infinity. CMI Infinity allows call centers to provide profitable marketing services to their clients, such as phone or direct mail campaigns. CMI Call Center provides a powerful tool for call centers to control their own business development.

CMI Call Center and CMI Infinity both allow for easy updating of records and recording of contact activities including: phone calls, quote activity, meetings, service calls, billing inquiries, information requests, brochure mailings, e-mails sent, and training sessions or calls. CMI contact history can be searched by date, salesperson, sales territory, company and more.

With CMI Infinity, clients can access their data at anytime through a Web interface. The real-time reporting tools allow clients to see the recorded and scheduled activities, the call history, the call history of a specific operator or time, and the recorded e-mail history. As a scheduled activity is completed, it can be easily recorded as completed. CMI can send scheduled activities to an Outlook calendar. When an appointment is scheduled, an e-mail message will be sent to the appropriate person. The Outlook calendar creates a pop-up reminder of the scheduled activity.
CMI is available as a purchased or hosted client management solution.

For more information on the AMTELCO CMI client management application, contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.