News

NAEO 2017 Conference

The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity Intelligent Series and other Amtelco products. More than 175 NAEO members attended the event.

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.

Looking Ahead - "Simplification"

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead focuses on what I believe to be one of the most significant benefits of Amtelco's Genesis Intelligent Series platform, simplification.

Amtelco Releases Hosted Spectrum

Spectrum Prism is now available as a hosted service

McFarland, WI

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.

Amtelco Announces miSecureMessages 6.5

McFarland, WI – Significant features are added in miSecureMessages (MSM) Version 6.5. The features were developed in collaboration with miSecureMessages Certified Partner program and MSM app users.

Contact-based licensing, instead of device-based licensing, means miSecureMessages clients pay only for the number of Contacts they have not the number of devices they have.

Wrapping up Exploring the Cloud

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, we wrap up our series exploring "The Cloud."

Annual Visit to AMTELCO

NAEO Board of Directors Make Annual Visit to AMTELCO

Exploring The Cloud Continued

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of looking Ahead, let's continue exploring "The Cloud."

NAEO Conference Recap

McFarland, WI – The 2016 National Amtelco Equipment Owners (NAEO) Conference took place in San Diego, California, February 28 - March 2. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity system and other Amtelco products.

New Amtelco Call Center Division Web Site

McFarland, WI –AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com. The new site has made industry-specific solutions easier to find. Feedback from customers was crucial to the new site navigation.