Just Say It

eCreator IVR Just Say It Speech Recognition

eCreator IVR now includes a new optional module called Just Say It!. Just Say It! is an advanced speech recognition application. It uses SpeechWorks' high performance voice recognition technology that allows IVR scripts to listen for words or phrases spoken by a caller.

Simplify call processing by voice enabling menus to allow callers to speak an option instead of entering DTMF tones. In addition to listening for commands, Just Say It! can instruct IVR to gather information from the caller and store it in the IVR database. This can range from simple Yes/No commands, to speaking a person's name, or an ID or credit card number. The possibilities are unlimited.

Just Say It! provides the tools to build dictionaries of words or phrases needed for each application and includes simple drag and drop elements to add speech recognition to your eCreator IVR scripts.

For more information on Infinity INTELLIGENT SERIES, contact AMTELCO at (800) 356-9148 , or send an e-mail to info@amtelco.com.