AMTELCO's Specialized Call Center Innovations and Solutions Designed for the Call Center, TAS, and Executive Suite Markets

Message Handling

Infinity

Intelligent Series

Messaging

On-Call

Intelligent On-Call Scheduling

AMTELCO’s Infinity Intelligent Series introduces significant advancements in on-call scheduling capabilities. These enhancements improve and simplify the process of scheduling resources for on-call coverage.

Daily, weekly and monthly calendar views allow operators, supervisors and staff see at a glance who is covering an on-call schedule.

Time Zones can now be assigned to on-call schedules. This allows a call center to have on-call schedules nationwide, or even worldwide, with the local time of the on-call schedule automatically adjusting to the time zone of the client.

Features:

Intelligent On-Call Supervisor
Larger On-Call Schedule Names
Intelligent On-Call Schedule Shifts
Intelligent On-Call Schedule Recurrences
Intelligent On-Call Schedule Calendar Views–Daily, Weekly and Monthly
Intelligent On-Call Scheduling Windows® Operator Views
Intelligent On-Call Schedule Web Views

Benefits:

Manage any account’s on-call requirements easily and accurately
New Supervisor program menu allows quick access to all On-Call add/edit area
Local Time Differential settings allows for easier service to clients in other time zones
Quickly shift on-call assignments

For more information on Infinity INTELLIGENT SERIES, contact AMTELCO at (800) 356-9148 , or send an e-mail to info@amtelco.com.