AMTELCO's Specialized Call Center Innovations and Solutions Designed for the Call Center, TAS, and Executive Suite Markets

Message Handling

Infinity

Intelligent Series

Messaging

Intelligent Messaging

Infinity Intelligent Series introduces a powerful new Intelligent Messaging application, which allows you to script message handling. With Intelligent Messaging, Infinity call centers can handle the high expectations of today’s clients who demand fewer operator errors, flexible call handling and message dispatch.

Intelligent Messaging guides operators through the message taking process using Intelligent Message Scripts. Intelligent Message Scripts are created by call center supervisors to meet the unique needs of each client.

Reducing Errors

One of the biggest impacts of deploying Intelligent Messaging in a call center is the reduction of errors in messaging. Intelligent Messaging reduces errors by guiding the operator through the flow of the message and by automatically validating the information entered into each field of the message. This includes ensuring that phone numbers are entered correctly, names are automatically capitalized, credit card numbers are validated, city and state are filled in based on postal code, spelling errors are identified, and more.

Features:

Messaging Script Editing with the Easy Script Editor
Message Branching
Message Screens
Script Conversion
Script Home Screen
Styles
Screen Editing
Multiple Inputs Per Line
Actions
Message Summary
Intelligent Info Pages

Dynamic Linking Benefits:

Reduce operator errors
Simplifies difficult account call handling
Simple integration to existing Infinity accounts
Makes creating complex message scripts easy
Guides your operators through each step of messaging
Simple order entry or brochure requests handled within the Infinity message area
Allows customizing the look and feel of messaging script

For more information on Infinity INTELLIGENT SERIES, contact AMTELCO at (800) 356-9148 , or send an e-mail to info@amtelco.com.