Infinity IS Reporting allows you to schedule Infinity reports and create custom reports as you need them, including all of the Infinity Call Tracker Event (CTE) and Message Detail Reporting (MDR). Each report can be run on command or scheduled to run hourly, weekly, daily, or monthly on the days and times you specify.

Infinity Intelligent Series Reporting incorporates Crystal Reports® 11 as its report compilation engine. Crystal Reports is widely used in the call center industry and provides powerful reporting functionality that can be specifically tailored to any call center’s needs.