Fast and accurate per-account searches deliver exactly the information the operator needs to process a call
Audit Barge Coach*
Greatly enhances supervisor monitoring by giving direct access to operator headsets. Supervisors can break-in to a conversation, resolve issues, and coach operators. This is real-time monitoring and control of calls that will improve future call handling.
System Expansion*
Grow your business with double the system capacity for stations
Disconnect Alert
Visual and/or audio alerts let you know when a call has been in a call slot too long
Dispatch to Stations or CDTs
Automatically create a new call when a dispatch job comes due and assign the call to a specific operator or an Infinity Call Distribution Table
SMS Messsaging*
Send text messages with Infinity and add new revenue
Unity Voice Logger*
The new Unity Voice Logger adds reliability and reduces maintenance by using voice processing and conferencing resources within the Infinity server.
XDS VoIP Board*
The XDS VoIP Board adds native VoIP processing to the Infinity platform, VoIP enabling the call center and eliminating the need for stand-alone VoIP gateways
New XDS T1/E1 Board with Voice Processing*
New XDS T1/E1 Board includes voice processing, eliminating need for a separate dedicated voice processing board
Real-Time Infinity Database Backup*
Allows Infinity to replicate data to a backup server in real-time, ensuring the backup server is ready to process calls
