The Infinity Backup Service feature is a Microsoft Windows service that automatically writes a copy of the Infinity system database to another computer. The backup file is intended for use in recovering the Infinity system in the event of a service outage. The backup routine can be triggered to run manually as needed, or it can be scheduled to run at a specific date.
Features List Form
Home › Features List Form
Infinity Backup Service
Infinity Team ACD
The Infinity Team ACD feature makes it possible to route calls from one Infinity server to another in the event that appropriate operators are not available to take calls at the location of the Infinity server that initially received the call. When available operators are identified, Team ACD automatically patches the calls to the operators using pre-programmed Service List entries.
miAppointments
miAppointments is a powerful, flexible cloud-based appointment-taking and scheduling application that provides mobile and Web access to schedules and appointments. Call center operators as well as their clients can connect to the schedule using miAppointments to see and set up their schedules, updating the schedule in real time.
IS Credit Card Authorization
The Intelligent Series Credit Card Authorization feature provides authorization and settlement of credit card orders within the flow of an IS Messaging call script. The credit card processing feature can perform pre-purchase authorizations as well as sale, credit, and void transactions
IS Appointments Update
Intelligent Series (IS) Appointments makes it quick and easy to create and manage appointment schedules. IS Appointments uses IS Directory listings as resources and each IS Directory Subject can have multiple appointment schedules. Allocated time blocks are ready to be assigned to resources, or can be set up as templates that are available on demand within specified day and time parameters.
IS Appointments is built on the industry standard iCalendar protocol, which enables IS Appointments to integrate with most popular calendar applications such as Microsoft Outlook and Google Calendar.
Infinity VoIP PBX
The Infinity VoIP PBX is a full-featured Voice over Internet Protocol (VoIP) Private Branch Exchange (PBX) that is fully contained in the Infinity server. The Infinity VoIP PBX is a cost-effective performance-enhancing alternative to an external PBX or other office phone system. The Infinity VoIP PBX moves calls faster and the digital audio resources, for both operators and callers, is greatly improved over traditional analog systems.
Infinity Team ACD
The Infinity Team ACD feature makes it possible to route calls from one Infinity server to another in the event that appropriate operators are not available to take calls at the location of the Infinity server that initially received the call. When available operators are identified, Team ACD automatically patches the calls to the operators using pre-programmed Service List entries.
Client Recording Retrieval Software
The Client Recording Retrieval Software provides a web-based interface that can be used by the call center’s clients to access the archive of recordings of calls answered for their accounts by operators using the Voice Logger application. The archives of operator screen images created by the Voice Logger Screen Capture Software during handling of calls to the client’s numbers can be made available via the Web interface if so desired.
