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Our Customers Say It Best!

Testimonial from a Satisfied AMTELCO Customer

"Dear Mr. Torvik:
Just a quick letter to say Thank You for our recent AMTELCO equipment order.

A decision earlier in the year was made to go with another provider, but they failed to deliver their product. Your team performed above and beyond to get our system installed. You dropped everything to make this happen for us in six weeks.

I personally wanted to thank your support team (Susan Kirkpatrick–on site trainer, Brad McGee–on site technician) who came to Omaha, NE to work with Holly Ritchison, Rita Longshore, and Diani Mann in order to ensure that they were trained and felt confident with the equipment for the success of Accurate Communications. Diana personally wants to thank these people for their on going support (Susan–she is her awesome trainer, Peggy Laurent–Project Manager, Andy Bingham and Jody Laluzerne for their technical support).

Please feel free to use our name for any advertising that you do...for our decision to go with AMTELCO is flawless."

Sincerely,
Jeffrey W. Zindel
President Accurate Communications

NEW Intelligent Messaging

 


The NEW Infinity Intelligent Messaging provides many tools to:

  • Reduce operator errors
  • Simplify difficult account call handling
  • Make creating complex message scripts easy

Intelligent Messaging guides operators through the message taking process using scripts created to meet the unique needs of each client.

Click on the image below to view a larger image.

E-mail us at info@amtelco.com or call (800)356-9148 for more information.


NAEO Conference a Big Success!

 
The NAEO Board of Directors visits AMTELCO...


The National AMTELCO Equipment Owners (NAEO) group met in Orlando, Florida at the Gaylord Palms resort March 26-28. You can open a slide show that shows your fellow industry members and AMTELCO representatives sharing ideas and fun during the conference by clicking here.
For more information, visit the NAEO Web site or call
(800)356-9148


NEW Intelligent Dispatching

 


AMTELCO's Infinity Intelligent Dispatching benefits include:

  • Reduces errors in dispatching
  • Ensures all dispatch steps are completed
  • Provides special procedures for high priority messages
  • Monitors the dispatch process
  • Allows future delivery of messages
  • Creates automated reminders

Dispatch Scripting controls the flow of the dispatching process, delivering messages as your client directs, while greatly reducing errors. Click on the image below to view a larger image.

E-mail us at info@amtelco.com or call (800)356-9148 for more information.


NEW Infinity Software Version 5.4

 


The NEW Infinity Software Version 5.4 is the platform for AMTELCO's revolutionary Intelligent Series which allows you to
Work Smarter, Not Harder. There is a new option in the Infinity Telephone Agent that allows the Answer Phrase for a new call to be enlarged, drawing the operator's attention to it and making it easier to read. Click on the image below to see a larger image.

E-mail us at info@amtelco.com or call (800)356-9148 for more information.


AMTELCO's Online Webinar Schedule

 


These Webinars are interactive, highly informative sessions which demonstrate and train AMTELCO customers to take full advantage of all the powerful features provided by our software.

All Webinars start at 11:00 a.m. Central Standard Time

August 1, 2006
Intelligent Series: Advanced Scripting

August 2, 2006
UltraComm: Using in conjunction with Infinity; e- mail from various locations, with address in the UltraComm, with address in other locations and strings; faxing-filter codes, auto paging, scheduling

August 3, 2006
Infinity Security and Permissions: Learn how to control the security of your Infinity on several levels by using Account Security - Permissions in Infinity Op Settings and through the Web

August 15, 2006
Intelligent Series: Getting started with the Intelligent Series

August 16, 2006
Getting to Know Tech Helper

August 17, 2006
Infinity Operator Screen Enhancements: A session to define the Hi-Res option screens, make the F-keys appear on the screen, let operators "slide" the screen size for immediate ease of use and scale fonts per workstation.

August 22, 2006
Infinity Intelligent Directories: A look at setting up an IS Directory. Will include actually building a working IS Directory and seeing it in WinOp.

August 23, 2006
Voice Logger Part 1: Set up, Utilities and Administration – Basic set up of Voice Logger, Maintenance and Administration of server

August 24, 2006
Infinity Greetings: "Thank you for calling..." Learn how the Infinity Lady can work for you through Account Greetings, Custom Auto- Answer, Custom Status and Orbit recorded messages

August 29, 2006
Infinity Info Pages: A look at building IS Info Pages. Will cover all of the buttons' functions and actually build various Info Pages.

August 30, 2006
Voice Logger Part 2: Voice Logger use by Supervisor and Operator, Reports, e-mail and Actions – How to use Voice Logger as an evaluation tool, as a troubleshooting device and to inform your staff and customers

August 31, 2006
Infinity Holiday Behaviors:
Learn how Holiday Behavior works and see if it can be used to assist operators and clients during these special days.

August 8-10 Seminar Infinity Intelligent Series: Join us in Madison, WI for a high intensity hands-on training seminar. Learn how to use the Intelligent Series for success. Presented by AMTELCO users and the AMTELCO training staff.


AMTELCO's NEW Client Management Intelligence (CMI)

 

Call centers can use CMI to keep track of communication with clients and prospects, and establish a system of measuring, monitoring and increasing client satisfaction. One of the major advantages are the collaborative elements, which allow for on-line viewing and scheduling client contact activities for call center staff, and give easy access to phone calls and e-mail messages sent to clients.


2006 ATSI Conference

 

AMTELCO Paves the
Fast Lane to SUCCESS!




The AMTELCO Innovations Theater was packed every day with people interested in all the new software releases.


The demonstration area gave attendees a chance to take the Intelligent Series for a test drive.



As you can see from all the exciting new releases, AMTELCO continues our tradition of over 30 years of innovation, all devoted to helping you Get in the Fast Lane to SUCCESS!

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Phone: (800)356-9148, (608)838-4194
Fax: (608)838-8367